Join DHL Express as the ICCC Manager in Brampton, ON, where you will lead initiatives to enhance customer experiences through strategic data insights. This managerial role emphasizes project leadership and communication.

You will oversee the ICCC strategy's execution, collaborate on customer feedback reporting, and engage teams to drive improvements. Building a motivated team around ICCC culture is essential for the role's success. Your expertise in analytics will guide decision-making.

Key Responsibilities:
• Direct execution of Canada’s ICCC strategy
• Launch and ensure effective use of ICCC+ tool
• Facilitate monthly ICCC meetings for collaboration
• Analyze VOC feedback and identify improvement areas
• Provide actionable insights for operational excellence

Requirements:
• 7+ years of skilled experience
• Strong skills in data management and reporting
• Proficient in SQL and Python
• Excellent communication and leadership abilities
• Degree in Data Science preferred

Lead impactful customer experience initiatives as an ICCC Manager at DHL Express in Brampton.
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📌 DHL Brampton ICCC Strategy Lead (Ontario)
🏢 Deutsche Post
📍 Ontario