Drive impactful process enhancements at Capital One Canada as a Senior Associate focused on Process Management. Embrace a hybrid mode while improving customer experiences and operational performance.

In this Senior Associate role, you will collaborate within an agile framework, aiming to refine processes that prioritize customer satisfaction. You will engage with internal and external stakeholders to validate business intents, craft actionable insights, and drive efficiencies. Your expertise will help shape the future of banking and improve our methodologies across different functions.

Key Responsibilities:
• Enhance processes based on customer feedback and data
• Monitor, analyze, and assess current process performances
• Develop quality assurance routines for process validations




• Implement strategies for operational and customer experience improvements
• Manage troubleshooting and resolution for process issues

Requirements:
• Bachelor’s degree in relevant fields
• Minimum 3 years in process management roles
• Experience in cross-functional teamwork and stakeholder management
• Familiarity with Lean & Six Sigma methodologies
• Basic coding skills in SQL or data visualization tools

Leverage your process management skills to enhance customer satisfaction and operational performance at Capital One.
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📌 Process Improvement Manager at Capital One (Ontario)
🏢 Capital One - Canada
📍 Ontario