The Sales Operations Manager is responsible for the execution and administration of the new home sales process across all Camcos Living communities, from pre-launch project setup through to firm sale and closing.
The role combines project management and transaction management. It is accountable for opening communities on schedule and on budget, for the accuracy and compliance of every agreement, for reporting to ownership, and for standardizing how the sales operation runs.
This role requires accuracy under deadline pressure and the judgment to manage multiple active communities at different stages at the same time.
How the Role Operates Camcos Living communities move through two distinct phases, and this position works across both at the same time.
Pre-launch is project work. The focus is building what a community needs to open: budgets, price lists, point of sale setup, sales assets, and stakeholder coordination. The work is scheduled, deadline driven, and front loaded.
Post-launch is transaction work. The focus shifts to agreements, compliance, deposits, legal coordination, and reporting. The work is continuous and volume driven, and it does not stop until the last unit closes.
At any given time the incumbent will carry several communities at different stages, with the balance of effort shifting from project work to transaction work as each community sells. Running alongside both is the ongoing responsibility for reporting accuracy and for improving how the operation runs.
Transaction Management and Compliance (40%) Draft, process, and administer agreements of purchase and sale, amendments, worksheets, and schedules
Complete and maintain FINTRAC compliance documentation on every transaction
Track and reconcile all deposits against the agreement schedule, and escrow missed or returned instalments
Prepare solicitor packages and coordinate with external legal counsel through to firm sale
Maintain purchaser and solicitor records and complete sales file management for every deal
Track conditional periods, firm dates, and outstanding items required to firm a deal
Pre-Launch Project Management (25%) Provide end to end project management for new community launches, tracked in Zoho Projects
Manage day to day execution against approved project budgets, tracking actuals and reporting variances to the Vice President
Review, code,



and process vendor and supplier invoices against project budgets
Maintain purchase order and vendor records and reconcile committed and actual spend by community
Support annual budget preparation for sales operations and community launch costs
Coordinate project assets including renderings, sales materials, sales centre buildouts, and signage
Set up and maintain point of sale systems for each new community
Create, maintain, and update price lists, implementing the pricing strategy set by the Vice President
Coordinate internal and external stakeholders including legal counsel, capital partners, vendors, and consultants
Manage vendor engagement, scheduling, and deliverables through launch
Reporting, Data, and Systems (20%) Prepare sales reporting from top of funnel through firm sale
Produce transaction reporting to ownership
Conduct sales data audits across Zoho and resolve data integrity issues
Define and enforce CRM data standards, including status definitions and required fields, working with the system administrator on configuration changes
Build and maintain reporting and tracking mechanisms to evaluate metrics and monitor efficiency
Provide operational data analysis to ensure accuracy and reportability in data creation and data management
Maintain document version control across all communities
Process Development and Rollout (15%) Review, audit, develop, implement, and standardize processes for sales site and internal operations to enhance client service delivery
Identify inefficiencies, introduce new procedures, and continuously re-evaluate workflows
Review existing point of sale processes to identify gaps, and optimize and streamline process to align the company offering with client needs and requests
Play a lead role in change management when new processes are introduced and new initiatives are rolled out
Work with all company functions to build and implement company processes




Build and maintain standardized processes across the organization, with focus on resolving procedural and administrative issues within existing available resources
Work with Management on developing, sourcing, and implementing services and resources not currently available but deemed beneficial to overall new home sales transaction processing
Deliver ongoing training to sales and administration team members on recent and updated processes and tools
Onboard new sales and administration staff to Camcos systems, documentation standards, and reporting requirements
Maintain current process documentation and training materials in the internal sales manual
Qualifications Three to five years of experience in new home sales administration, transaction management, or sales operations with a low rise residential builder
Experience preparing solicitor packages and working directly with external legal counsel
Demonstrated project management experience, ideally supporting product or community launches
Experience managing project budgets, processing vendor invoices, and coordinating vendors
Spark experience required, including lead management, reporting, and deal entry
Experience with new home point of sale systems, including setup, price list maintenance, and inventory release
Advanced Excel and strong CRM proficiency, including reporting and data extraction
Experience with Zoho or a comparable CRM and project management platform considered an asset
Strong written communication and documentation skills
Ability to manage competing deadlines across multiple active communities at different stages
Valid driver licence and access to a vehicle, with travel required across the Greater Toronto Area, Durham Region, and Kawartha Lakes
What Success Looks Like in the First Year Every transaction file complete, compliant, and firm on schedule with no outstanding reconciliation gaps
Launch readiness delivered on time and on budget for every new community release
Project spend tracked against budget with current invoice processing and no reconciliation backlog
Reporting to ownership that can be relied on without manual verification
Documented and consistently applied standard operating procedures across every community
Clean, auditable sales data across all Zoho systems

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📌 Sales Operations Manager (Ontario)
🏢 Camcos Living
📍 Ontario