Elevate customer service standards with the City of Port Colborne as the Customer Experience Manager. This full time role focuses on strategy development, leadership, and service excellence.

As a crucial member of the Corporate Leadership Team, you will lead the City’s centralized customer service strategy. This involves developing and implementing policies, fostering internal and external partnerships, and utilizing digital tools to enhance service delivery. You will spearhead training programs to instill a customer-first mindset across the organization.

Key Responsibilities:
• Develop customer service policies and strategies
• Oversee customer engagement initiatives regularly
• Lead training workshops for staff
• Resolve escalated customer service issues promptly
• Manage departmental budget effectively

Requirements:
• 5+ years in customer relationship management roles
• 3+ years supervisory experience
• College diploma in Business Administration
• Strong analytical and problem-solving skills
• Proficiency in customer relationship software

Champion a customer-centric culture in Port Colborne while enhancing service delivery and operational performance.
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📌 Customer Experience Manager in Port Colborne (Ontario)
🏢 Port Colborne
📍 Ontario