RIVER STONE HEALTH & WELLNESS MEDICAL OFFICE ASSISTANT – Join Our Medical Team! Company Description River Stone is a family-owned, health & wellness-focused clinic in Southwest Edmonton dedicated to providing high-quality, client-centered care. Our Medical Clinic is part of a broader multi-disciplinary organization that brings together medical, therapeutic, and wellness services in a professional, supportive, and collaborative environment.
Role Description This is a part-time, on-site Medical Office Assistant role supporting the day-to-day operations of our Medical Clinic. The MOA will work closely with Nurse Practitioners, patients, and the administrative team to provide an exceptional patient experience while ensuring the clinic operates efficiently and professionally.
Daily responsibilities will include patient reception and communication, appointment scheduling, registration, EMR management, processing referrals and documentation, coordinating patient follow-up, and supporting the clinical team with administrative tasks.
The successful candidate will work primarily within TELUS CHR, Netcare, and other healthcare systems and platforms as required. This role requires a high level of professionalism, discretion, accuracy, and attention to detail, particularly when handling confidential patient and health information.
Why You’ll Love Working With Us – Support the Team. Care for the Patient. Make a Difference. A great medical office is about more than answering phones and booking appointments. It’s about creating a calm, organized, professional experience for patients while giving healthcare providers the support they need to focus on delivering exceptional care.
As an MOA at River Stone, you’ll be an important part of that experience.
Here’s what you can expect when you join us: Be Part of the Patient Experience – You’ll often be the first and last person a patient interacts with. Your professionalism, warmth, and attention to detail make a real difference.
Support Great Healthcare Providers – Work closely with our Nurse Practitioners and clinical team to help keep the Medical Clinic organized, efficient, and running smoothly.
Put Your Skills to Work – From EMR management and referrals to scheduling, documentation, and patient communication, you’ll play an important role in the day-to-day operation of the clinic.
Work in a Professional Environment – We take privacy, confidentiality, professionalism, and patient care seriously and are committed to maintaining high standards across our Medical Clinic.
Be Part of Something Bigger – While your primary focus will be the Medical Clinic, you’ll be part of a larger multi-disciplinary organization with medical, paramedical, and wellness services.
Learn & Grow – We believe in developing our people and creating opportunities to build knowledge, confidence, and long‑term career skills.
A Team That Supports You – We value clear communication, teamwork, accountability, and treating our people with the same respect and care we expect them to provide to our patients.
Be the calm, capable, caring person patients can count on.
Key Responsibilities Patient Reception & Experience Greet and assist patients in a professional, welcoming, and compassionate manner




Manage patient check‑in and check‑out processes
Answer phones, emails, and patient inquiries promptly and professionally
Schedule, reschedule, and confirm appointments
Maintain a high standard of patient communication and service
Address routine patient concerns and elevate appropriately when required
Medical Administration Maintain accurate patient demographic and administrative information
Manage patient records and documentation within the EMR
Process referrals, requisitions, forms, and other medical documentation as required
Coordinate patient follow‑up and communication
Assist with incoming and outgoing correspondence
Support administrative workflows for Nurse Practitioners and the Medical Clinic
EMR & Healthcare Systems Work confidently and accurately within TELUS CHR
Use Netcare and other applicable healthcare systems and platforms
Maintain accurate and timely electronic records
Follow established procedures for documentation, information management, and system security
Learn and adapt to new technology and clinic systems as required
Clinic Operations Support smooth day‑to‑day clinic operations
Monitor schedules and identify potential booking or workflow issues
Communicate effectively with practitioners and the administrative team
Maintain an organized, professional, and welcoming reception area
Follow established clinic policies, procedures, and SOPs
Assist with other administrative duties as required
Privacy & Confidentiality Maintain strict confidentiality of all patient information
Follow River Stone privacy, confidentiality, and information‑security policies
Handle personal health information appropriately and securely
Ensure patient information is only accessed, discussed, or disclosed in accordance with applicable policies and requirements
Position Requirements The successful candidate will:
Hold a Medical Office Assistant (MOA) Diploma – required
Have previous experience working in a medical clinic, physician office, primary care, or similar healthcare setting
Have strong knowledge of medical office procedures and workflows
Have excellent communication and interpersonal skills
Provide professional, compassionate, and patient‑focused service
Be responsible, reliable, organized, and committed to a strong work ethic
Have exceptional attention to detail and accuracy
Be comfortable working with confidential and sensitive health information
Be able to manage multiple priorities in a fast‑paced environment
Be comfortable working independently while contributing to a collaborative team
Be comfortable supporting routine clinical intake, obtaining vital signs, assisting with patient triage processes, and acting as a chaperone when require
Have strong computer and administrative skills
Experience with TELUS CHR — an asset
Experience with Netcare — an asset




Experience supporting Nurse Practitioners or primary care providers — an asset
Experience with referrals, requisitions, medical forms, and other healthcare documentation — an asset
Experience in a multi‑disciplinary healthcare environment — an asset
Be available to work evenings and/or weekends as required — an asset
Clinical & Patient Care Support Obtain and accurately document patient vital signs and other routine clinical measurements as directed by the Nurse Practitioner or established clinic protocols
Support established patient triage and clinical intake processes, gathering and documenting relevant information and escalating concerns to the appropriate Nurse Practitioner or clinical team member
Assist Nurse Practitioners with patient flow and clinical room preparation as required
Act as a chaperone during patient examinations or procedures when requested by the patient, Nurse Practitioner, or in accordance with clinic policy
Maintain professionalism, patient dignity, privacy, and confidentiality during all clinical interactions
Follow established clinic protocols and direction from the Nurse Practitioner regarding clinical support activities
Compensation & Benefits Part Time
Competitive compensation based on experience
Group Health Benefits Plan, including medical, dental, prescription coverage, and more
Employee Discount Program on products and services across our clinic divisions
Continuing Education & Professional Development Opportunities
Opportunities for growth and development
A warm, friendly, and professional work environment
Conditions of Employment Successful candidates will be required to provide:
Proof of a satisfactory criminal record check
Proof of required educational qualifications, including MOA Diploma
Completion of required privacy, confidentiality, and information‑security training
Any required employment‑related documentation and references
Commitment to maintaining the confidentiality and security of all patient information
Ineterested in Joining Our Team? Are you an experienced Medical Office Assistant who takes pride in creating an exceptional patient experience?
Do you enjoy working in a professional healthcare workplace where organization, accuracy, confidentiality, and compassion matter?
Do you want to be part of a supportive team that values both its patients and its people?
Our Commitment to Diversity & Inclusion RIVER STONE is committed to creating a diverse, inclusive, and respectful workplace. We welcome applicants from all backgrounds and are dedicated to providing equal employment opportunities to all employees and applicants.
We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.
We believe that a diverse and inclusive team creates a stronger workplace and a better experience for our patients and clients. We encourage individuals from all backgrounds to apply.
RIVER STONE thanks all applicants for their interest. We appreciate the time and effort taken to apply; however, only candidates selected for an interview will be contacted.

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📌 Part Time - Medical Office Assistant (Alberta)
🏢 River Stone
📍 Alberta