Make your mark at Questrade as a Bilingual Trade Support Specialist in North York, ON. Use your English and Mandarin communication skills to address complex trading inquiries with efficiency and expertise.

In this role at Questrade Financial Group, you'll act as a technical authority and primary contact for trade-related queries, focusing on achieving First Contact Resolution (FCR). You will resolve issues related to various asset classes while advocating for continuous process improvements based on client feedback. Your attention to detail and problem-solving mindset will be key in enhancing the client journey.

Key Responsibilities:
• Resolve trade-related inquiries comprehensively and swiftly
• Equip clients with solutions on first contact




• Troubleshoot trading platform technical difficulties
• Analyze financial discrepancies and corporate actions
• Cooperate with internal teams for issue resolution

Requirements:
• Robust proficiency in English and Mandarin
• 1 year of experience in financial services
• Educational background in a related field
• Detail-oriented with a proactive approach
• Completion of Canadian Securities Course or equivalent

Deliver exceptional client-centered support and drive improvements at Questrade in North York.
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📌 Questrade Bilingual Trade Support Specialist (Manitoba)
🏢 Community Trust
📍 Manitoba