Join Euna Solutions as an Associate Support Analyst, bridging technology and public service in this engaging hybrid role. Deliver timely support and solutions for government organizations using our software.

In the Associate Support Analyst role, you will be pivotal in ensuring customer satisfaction for our core products. Ideal candidates will have up to 1 year of experience in a technical support role and a robust commitment to improving customer experiences. Tasks include troubleshooting, documenting interactions, and collaborating with peers to improve service delivery.

Key Responsibilities:
• Own the support experience for incoming customer inquiries
• Diagnose software issues while following proper procedures
• Document all support interactions thoroughly in Zendesk




• Develop internal FAQs and knowledge articles as you learn
• Collaborate with team members to enhance troubleshooting methods

Requirements:
• Up to 1 year of experience in a technical support environment
• Strong written and verbal communication skills
• Familiarity with CRM systems or ticketing tools
• Basic technical knowledge of software and connectivity
• Customer-first mentality and drive for excellence

Strengthen your technical skills while making a difference in public services at Euna Solutions.
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📌 Associate Support Analyst for Government Software (Ontario)
🏢 Eunasolutions
📍 Ontario