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Location: 600 De Maisonneuve Boulevard West, Montreal H3A 3J2 (100% in person)
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday, 7:00 a.m. to 17:00 p.m. (variable depending on operations)

Join our team

Our team is made up of dynamic professionals focused on delivering efficient, confidential, andseamless service. Can you navigate a constantly evolving environment? Are you organized,methodical, and great at multitasking? Keep reading!

Here’s the impact you’ll have and what we’ll accomplish together

Our medical office is at the heart of our transactions and our patient/client relationships. You will interact regularly with our clientele using various approaches and tools at your disposal. You will inform clients about the status of their visit, documents or information to provide, our business processes, etc. You will be in contact with our service providers to ensure we obtain medical results on time so that files can be completed within prescribed deadlines. You will also work closely with and communicate with internal and external colleagues as well as physicians regarding the completion of our medical files.

Here’s how

Welcome clients professionally and pleasantly at reception
Answer internal phone calls
Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure
Process client payments, close and balance the cash register at the end of the day
Work closely with the coordinator to ensure smooth operations and respect appointment times
Respond to various client requests with courtesy, confidentiality, and professionalism
Enter data accurately in our computer systems and keep records up to date
Manage the filing of results received in medical files
Follow up on missing results
Finalize files within prescribed deadlines
Deliver all files to medical staff for review and full medical assessment
Send results to corporate clients and sometimes to candidates
Process file billing
Ensure regular and rigorous follow-up on pending files
Communicate and collaborate with different internal departments to optimize processes and service delivery
Prepare patient files according to established protocols based on the physician and nurse’s schedules




Respond to patient and client requests for copies of their files

Qualifications
You have

High school diploma
1 to 2 years of experience in a similar role or office work
Bilingualism (spoken and written)
Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills
Meticulous, methodical, and detail-oriented
Strong autonomy and organizational skills
Customer service excellence–oriented
Demonstrated team spirit

Assets

Training in secretarial work/medical secretarial work
Experience in a medical environment

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $20-$37

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible perks plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunitiestodevelop your skills
And much more …

Job Type: This is for a current vacancy

A bit about us
We’re a people-focused, customer-first,



purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Health
We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized
21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

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📌 Medical Office Assistant (Quebec City)
🏢 Intello Technologies
📍 Quebec City