Make a meaningful impact at SMART Technologies as a Contact Center Quality Coordinator. This Calgary-based hybrid role emphasizes quality assurance and operational excellence.

You will be at the forefront of enhancing customer service experience by leading the quality assurance program. With solid experience in contact centers, you’ll utilize your analytical talents to identify performance trends and operational improvements, ensuring high standards are met.

Key Responsibilities:
• Administer the contact center quality assurance program
• Analyze quality and customer satisfaction metrics
• Conduct quality audits for compliance
• Coordinate operational updates and communications
• Manage relationships with outsourced partner teams

Requirements:
• 2-5 years in relevant customer service roles
• Proficient with QA and CRM tools
• Robust analytical and problem-solving abilities
• Organized with keen attention to details
• Excellent collaboration and relationship management skills

Utilize your expertise to support a high-quality customer experience with SMART Technologies.
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📌 SMART Technologies Contact Center Coordinator (Alberta)
🏢 SMART Technologies
📍 Alberta