Become an Engineering Customer Experience Specialist in Burnaby, providing exceptional service regarding permits and applications. Assist the public while managing inquiries across multiple platforms.

As a part of the Engineering Administration team, this Temporary Full time role requires managing engineering applications and service requests. Candidates will engage directly with the public at the counter and via calls and emails, delivering key information about engineering services and regulations. Applicants will also utilize software to track information and payments, maintaining filing systems and composing documentation.

Key Responsibilities:
• Process engineering applications and permits for various services
• Assist customers with inquiries at the counter and via communication




• Enter and manage data using specific software applications
• Review plans and service requests for compliance
• Conduct user acceptance testing on system updates

Requirements:
• Completion of Grade 12 with relevant coursework
• Extensive experience in public contact and office systems
• Knowledge of engineering practices and procedures
• Proficient in software tools like databases and spreadsheets
• Ability to handle high volumes of inquiries efficiently

Contribute to the Engineering team in Burnaby by enhancing customer service and ensuring compliance with regulations.
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📌 Engineering Customer Experience Specialist (British Columbia)
🏢 Burnaby
📍 British Columbia