Join WellnessLiving as a Customer Success Manager focusing on enterprise clients in Thornhill, Ontario. Utilize your customer success skills to support business growth in the wellness sector.
In this full time hybrid role, you'll be proactive in managing a portfolio of enterprise customers, fostering strong partnerships, and ensuring long-term value from the WellnessLiving platform. Your focus will include strategy, renewals, and leveraging data to drive customer satisfaction.
Key Responsibilities:
• Own customer health and develop strategic recommendations
• Drive renewals and achieve revenue retention targets
• Identify opportunities for platform expansion and adoption
• Utilize AI signals to efficiently manage customer engagement
• Keep account information up-to-date in Zoho CRM
Requirements:
• 5+ years of customer-facing experience, 3 years in Customer Success
• Skilled in retention, renewals, and expansion planning
• Deep understanding of customer business models
• Strong problem-solving abilities using data analysis
• Proficient in CRM and analytics tools for customer management
Empower health and wellness businesses with your customer success expertise at WellnessLiving.
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