Lead business process change management initiatives supporting Fidelity Canada strategic goals
Lead discovery work for business initiatives and facilitate problem-solving workshops with cross-functional groups and stakeholders
Analyze complex business issues, identify pain points, and communicate issues logically to stakeholders
Identify process risks and collaboratively design solutions to minimize their impact
Design business processes aligned with risk, regulatory and compliance requirements
Develop end-to-end process and value stream maps for current and future-state processes
Lead business change management assignments through successful completion
Prepare or coordinate process change documentation, flowcharts, operating procedures, and target operating models
Support development of process documentation, procedures, technical requirements, and end-user materials
Support Learning & Development in creating and delivering training for changed business processes
Prepare communications and presentations for stakeholders and senior management
Partner with Fidelity Canada Risk to integrate risk reduction into programs
Build relationships with business partners to improve operational excellence and client experience
Collaborate with technology partners to implement digitalization and automation solutions
Promote BPM techniques supporting automation and operational efficiency
Collaborate with technology teams on IT tools, processes, and advanced technology adoption
Requirements Current work authorization for Canada is required
Post-secondary education in IT, Business or a related field preferred, or equivalent experience
Business Process Analysis/Management education and/or related work experience
Minimum 3 years of work experience in Business Process Management, Process Improvement or Operational Excellence




Minimum 3 years of experience in the financial industry
Demonstrated experience in business process management and improvement
Excellent listening, written and verbal communication skills
Solid analytical and problem-solving skills
Organizational awareness, focus on key partnerships, teamwork and relationship building
Business case development and financial modelling
Comfort working in ambiguous environments
Solid understanding of the finance industry and core business processes
Solid understanding of technology trends
Innovation and creativity
Lean Six Sigma Green Belt or Black Belt certification considered an asset
Core Competencies Demonstrates expertise in Business Process Management and Improvement, with a strong focus on risk, regulatory compliance, and operational excellence. Proven ability to lead change management initiatives, facilitate cross-functional collaboration, and develop effective process documentation.
Highest-signal resume keywords Business Process Management
Process Improvement
Financial Industry Experience
Lean Six Sigma Green Belt or Black Belt
Analytical and Problem-Solving Skills
Hard Skills Business Process Analysis
Process Mapping
Value Stream Mapping
Risk Management
Regulatory Compliance
Business Case Development
Financial Modelling
Digitalization Solutions
Automation Techniques
Change Management
Soft Skills Excellent Communication Skills
Teamwork
Relationship Building
Organizational Awareness
Innovation and Creativity
Certifications & Qualifications Lean Six Sigma Green Belt
Lean Six Sigma Black Belt
Industry Keywords Financial Industry
Operational Excellence
Business Process Change Management
Risk Reduction
Compliance Requirements
Tools & Technologies IT Tools
Process Documentation Software
Flowcharting Tools
Collaboration Platforms
Training Development Tools

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📌 Business Process Manager (Ontario)
🏢 Jobtailor
📍 Ontario