Unleash the potential of customer-facing teams at OpenTable as a Senior Enablement Manager. Implement comprehensive training to bridge the gap between theory and practical execution within a hybrid workspace.
In this influential role, your focus will be on crafting programs that embed essential restaurant workflows into the training of current Onboarding Specialists. You will work alongside field teams to identify gaps, facilitating a culture of accountability and measurable outcomes as you translate in-field findings into training improvements.
Key Responsibilities:
• Create training programs focused on real-world execution
• Conduct field observations to diagnose and address gaps
• Lead engaging learning experiences emphasizing practicality
• Partner with leaders to track KPIs for success
• Convert field signals into effective training methodologies
Requirements:
• At least 5 years of corporate learning experience
• Experience with CRM data analysis
• Ability to engage stakeholders and lead training sessions
• Understanding of customer success principles
• Proven track record in managing training initiatives
Drive the success of OpenTable's onboarding and empower teams to excel in their partnerships.
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