Serve as the primary point of contact for database-related incidents and service requests
Research, respond to, and resolve database incidents while meeting service-level and customer satisfaction targets
Provide operational support and lifecycle management for Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server in AWS multi-AZ environments across EC2 and RDS/Aurora platforms
Perform performance tuning, root-cause troubleshooting, and production support for mission-critical databases
Collaborate with application and infrastructure teams to reduce high-impact incident resolution times
Assist with database setup, configuration, security hardening, monitoring, and backup/restore processes
Own Salesforce ticket queues for schema and security changes, script execution, and non-production refreshes
Coordinate change control using Jira for safe, auditable deployments
Create and maintain runbooks, knowledge base articles, and troubleshooting guides
Partner with development and support teams to identify database bottlenecks and implement tuning or design recommendations
Shadow senior team members and review existing runbooks during onboarding
Take ownership of production and non-production environments
Lead incident investigations, reduce recurring issues through automation or design improvements, and improve database performance, availability, and time-to-resolution
Help shape database operations best practices and leverage AI and data in operations
Requirements Demonstrated ability to embrace AI and apply it to the current role and use data-driven insights to drive innovation, productivity, and continuous improvement




Hands-on experience administering and supporting large-scale relational databases, including at least two of Oracle, Aurora PostgreSQL, and Microsoft SQL Server, in production environments
Strong knowledge of AWS database services including RDS, Aurora, and EC2-hosted databases, with backup and recovery strategies, monitoring, and security best practices in multi-AZ deployments
Ability to troubleshoot complex SQL and database issues including locks, deadlocks, slow queries, memory and I/O contention, and perform effective performance tuning
Experience with Salesforce and Jira for ticketing and change management
Disciplined approach to documentation and approvals
Strong communication and stakeholder management skills
Ability to act as a trusted technical advisor to internal teams and customers when needed
Collaborative, customer-centric mindset with experience contributing to knowledge sharing, cross-training, and team-based problem solving
Comfort working in a hybrid, distributed setting and coordinating across time zones
Preferred: Experience supporting databases in SaaS, cloud platform, or high-availability production environments, ideally enterprise software or FinTech/InsurTech
Preferred: Familiarity with Python, Shell,



PowerShell, or similar automation and scripting
Preferred: Exposure to security and compliance practices including encryption, access controls, and audit logging, aligned with frameworks such as NIST CSF
Preferred: Understanding of CI/CD practices and database integration into release pipelines
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
Core Competencies Demonstrates expertise in managing and supporting large-scale relational databases, particularly Oracle, Aurora PostgreSQL, and Microsoft SQL Server, within AWS environments. Proficient in performance tuning, troubleshooting, and implementing best practices for database operations and security.
Highest-signal resume keywords Oracle Database Administration
Aurora PostgreSQL Support
Microsoft SQL Server Management
AWS RDS and EC2 Services
SQL Performance Tuning
ATS Optimization Keywords Hard Skills Database Incident Resolution
Performance Tuning
Backup and Recovery Strategies
SQL Troubleshooting
Change Management with Jira
Documentation and Runbook Creation
Security Hardening
Automation Scripting
AI Application in Database Operations
CI/CD Practices
Soft Skills Strong Communication Skills
Stakeholder Management
Collaborative Mindset
Customer-Centric Approach
Problem Solving
Industry Keywords High-Availability Production Environments
SaaS
FinTech
InsurTech
NIST CSF
Tools & Technologies Salesforce
Jira
AWS
EC2
RDS
Aurora

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📌 Platform Support Database Administrator III (Ontario)
🏢 Jobtailor
📍 Ontario