Lead the charge in maintaining IKO's online presence as the HSS Community Manager, emphasizing social media engagement and customer feedback management. You will play a crucial role in brand perception and reputation.

In your role with IKO Industries, you will monitor brand interactions, respond to reviews, and manage customer inquiries across social platforms. Coordinating with various internal teams, you will address and escalate issues, ensuring a consistent and positive customer experience. This contract role begins in November 2026, concluding in May 2027.

Key Responsibilities:
• Monitor conversations related to IKO and brand engagement
• Respond to customer reviews and social media interactions
• Track sentiment trends and manage online reputation




• Address potential reputation risks with internal teams
• Prepare monthly performance reports on community management

Requirements:
• Experience in community management of 3-5 years
• Excellent written communication abilities
• Familiarity with reputation management software like Sprout Social
• A relevant Bachelor’s degree in Marketing or PR
• Capacity to adapt to quick-paced situations

Drive IKO's mission forward by fostering positive online communities and enhancing customer interactions.
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📌 HSS Community Manager at IKO (Ontario)
🏢 IKO North America
📍 Ontario