Join Teleperformance as a Contact Center Operations Manager and lead a talented team. Drive operational success and customer satisfaction through effective management and cutting-edge strategies.

In this role, you will oversee day-to-day activities of the contact center while ensuring compliance with company standards. Responsibilities include strategic planning, financial oversight, and developing a high-performing team. You will play a crucial role in executing policies aimed at improving client relationships and service efficiency.

Key Responsibilities:
• Manage daily performance and operations
• Develop and analyze financial reports and budgets
• Ensure compliance with key performance metrics
• Audit procedures to enhance efficiency




• Mentor and develop Assistant Managers in your team

Requirements:
• Minimum 3 years in management within contact centers
• Bachelor’s degree or related experience
• Strong problem-solving and innovative thinking skills
• Proven leadership ability in dynamic environments
• Familiarity with technology relevant to the contact center industry

Utilize your management expertise at Teleperformance to create impactful experiences for both clients and employees.
#J-18808-Ljbffr

📌 Contact Center Operations Manager Role (Ontario)
🏢 Teleperformance Spain
📍 Ontario