Lead the guest experience at Pilot Company as a Lead Guest Services Team Member. Focus on service excellence, manage cash transactions, and support your team in delivering outstanding customer care at our travel centers.

As part of the Pilot Company team, you'll oversee a shift of cashiers, handle merchandising transactions, and ensure a welcoming environment for guests. You will be responsible for resolving complaints and team member issues while maintaining service quality throughout your shift.

Key Responsibilities:
• Direct cashiers in transaction processing and customer service
• Complete necessary reports and shift closeout duties
• Ensure compliance with company policies and regulations
• Support other travel center activities as needed
• Model positive customer service behaviors

Requirements:
• Retail operations experience is required
• Robust customer service and communication skills
• Proficient with relevant technology and tools
• Willing to work flexible schedules
• Background check needed for eligibility

Bring leadership and dedication to Pilot Company in this vital guest services role.
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📌 Lead Team Member in Guest Services (Manitoba)
🏢 Pilot
📍 Manitoba