Provide essential support as a Technical Support Specialist for Volante in Toronto. This unique position focuses on resolving customer technical issues in a hybrid work setting.

In this Tier 1 Technical Support Specialist role, your interactions with customers will directly impact their satisfaction. You'll troubleshoot a wide range of technical issues and guide users through solutions. This position is perfect for proactive problem solvers who thrive in customer-centric environments.

Key Responsibilities:
• Engage with customers through multiple communication channels
• Identify and troubleshoot system and product issues
• Accurately document case details for effective support
• Guide customers with step-by-step solutions
• Ensure timely escalation of unresolved issues

Requirements:
• 2+ years in a technical support or customer-facing role
• Experience with support ticketing systems like Freshdesk
• Basic database knowledge, especially SQL
• Comfortable working with Linux environments
• Excellent verbal and written communication skills

Bring your technical knowledge and commitment to high-quality service to Volante in this rewarding role.
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📌 Technical Support Specialist in Toronto (Ontario)
🏢 Jonas Software
📍 Ontario