RQ00538 - Int. Application Support Specialist About the job RQ00538 - Int. Application Support Specialist RQ00538 - Int. Application Support Specialist (M365 & SharePoint, Service Now)
Hybrid - 3 days in office, City Hall
Skill set/Qualifications:
University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent qualified experience
A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment
Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution
Proven experience performing incident triage, analysis, and resolution in a production environment
Hands-on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
Robust working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance); Site configuration, document libraries, and content structures; Support of collaboration and document management features
Experience supporting SharePoint migrations, deployments, or organization wide implementations, including post deployment stabilization and issue remediation
Ability to perform root cause analysis and coordinate issue escalation with technical teams
Strong experience providing frontline user support and working directly with business clients
Ability to clearly communicate technical issues and resolutions to nontechnical users
Demonstrated focus on client satisfaction, service quality, and continuous improvement
Experience developing and maintaining support documentation, procedures, and knowledge base articles
Excellent written and verbal communication skills




Strong organizational skills with the ability to manage multiple priorities in a fastpaced support environment
Ability to work independently as well as collaboratively within a crossfunctional team
The Application Support Specialist will deliver the following:
Effective triage, resolution, and closure of SharePoint incidents and service requests in accordance with service level expectations
Accurate and complete ServiceNow ticket documentation, including issue analysis, resolution actions, and client communication
Ongoing SharePoint administration support, including permissions management, site configuration, and user access assistance
Implementation and rollout support, including user onboarding, post‑migration issue resolution, and stabilization activities
Maintained support documentation and knowledge base articles to support consistent service delivery
Identification of recurring issues and trends, with recommendations for service improvements
Periodic support metrics and status reporting, as required by the City
Must Haves:
3-5 years of experience providing application support in an enterprise environment
Hands‑on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
Microsoft 365
Strong working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance), Site configuration, document libraries, and content structures, and Support of collaboration and document management features
Experience supporting SharePoint migrations, deployments, or organization‑wide implementations, including post‑deployment stabilization and issue remediation
Proven experience performing incident triage, analysis, and resolution in a production setting
University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience

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📌 Int. Application Support Specialist (Ontario)
🏢 Source Code
📍 Ontario