We are looking for a Production support Engineer to work for the Commercial Line of Business.

Below is the detailed Job Description: Monitoring and Alerting: Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.

Incident Response: Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.

Automation: Automate repetitive tasks and processes to improve efficiency and reduce manual effort.

Infrastructure Management: Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.

Capacity Planning: Plan for future capacity needs to ensure systems can handle anticipated workloads.

Release Engineering: Develop and maintain processes for deploying software updates and releases.

Collaboration: Work closely with developers,



operations teams, and other stakeholders to ensure system reliability and availability.

Documentation: Maintain explicit and concise documentation of systems, processes, and procedures.

Continuous Improvement: Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills and Qualifications: Cloud Platform (OCP) 8+ Years experience in production support handling Prod incidents.

Excellent knowledge of OCP and windows environment.

Monitoring tools ( Dynatrace ) Operating System (Windows, Linux) Scripting (Shell Scripting, Python, Power Shell) Database (SQL database management, Mongo

Db) Container Services (Kubernetes) Disaster Recovery Planning and execution

📌 Production Support Engineer (Toronto)
🏢 J M Group
📍 Toronto