- Liaising with the admissions team to coordinate client Intake, including scheduling, paperwork, e-health record creation, billing coordination and referent communications
- - E-Health record management: Ensuring that all appropriate procedures are followed by the clinical team and updating and maintaining clinic schedules and client records as needed
- Update and maintain Salesforce records to ensure the accurate and productive collection of outpatient data
- - Coordinate and manage the flow of clients in the Wagon app program
- Work closely with Alumni services to ensure outpatient clients are informed of and engaged in alumni programming
- - Liaising with referents to understand reporting needs; supporting the clinical team to meet referent reporting deadlines and ensuring that the content of the reports is aligned with referent’s wishes
- - Support Product Manager by supporting staff and clients with to trouble-shoot technical issues that arise in virtual platform
- - Be a resource for staff on outpatient programming
- - Ensures client billing is done in a timely and accurate manner, according to the standards and requirements set by the finance team
- - Answers telephone and email, directing clients and supporting them as appropriate
- - Conduct drug monitoring for clients as well as on behalf of third parties, or as requested by the Clinical Manager
- - General office management duties, such as ordering supplies, scheduling, and ensuring COVID-19 safety protocols are followed by staff and clients