Base pay rangeCA$50.00/hr - CA$50.00/hrTalent Acquisition Specialist with in US IT | Sourcing & HiringJob OverviewWe are looking for an experienced UI/UX Manager – Conversation Design Consultant to lead the design of AI-driven conversational experiences across chat and voice platforms. This role focuses on creating intuitive, human-like, and customer-centric conversational journeys by combining UX design, storytelling, and data-driven insights.Key ResponsibilitiesDesign end-to-end conversational experiences for chatbots and voice botsCreate conversation scripts, dialog flows, and bot responses aligned with brand voiceDevelop user personas, journey maps, and scenario-based conversationsAnalyze customer interaction patterns to improve engagement and usabilityApply UI/UX principles to conversational interfaces across multiple channelsCollaborate with Product, Engineering, QA,



and Operations teams for deliveryCreate UX artifacts such as flow diagrams, mockups, and documentationTest and refine conversations based on user feedback and performance insightsRequired Qualifications5+ years of experience in UX design, user research, or customer experience design2+ years of experience in conversation design, copywriting, linguistic analysis, or content designStrong understanding of chatbots, voice interfaces, and conversational AI platformsExcellent creative writing and storytelling skillsAbility to explain design decisions and collaborate with cross-functional teamsSeniority levelMid‑Senior levelEmployment typeContractJob functionInformation TechnologyIndustriesIT Services and IT Consulting#J-18808-Ljbffr

📌 Ui/Ux Manager (Toronto)
🏢 Aptino
📍 Toronto