Description: Role: IT Service Management & Analytics Specialist Hybrid: 3 days a week inoffice Face 2 Face interview required Location: Montreal Max BR: *** Job Description -Strong knowledge of IT Service management (ITSM) practices, including Incident, Problem, Change and service management - Experience working with Service

Now or comparable enterprise ITSM platform -Strong analytical and critical thinking skills with experience analyzing operational, service or performance data - Experience developing dashboards, KPIs, reports and management-level operational highlights - Proficiency with Power BI and Excel or comparable business intelligence and analytics tools -robust project coordination, organizational and stakeholder management capabilities - Ability to work effectively across technical risk, control,



audit and business teams - Strong written and verbal communication skills, including the ability to present complex information clearly and senior stakeholders - Ability to manage competing priorities and drive initiatives across multiple teams - Experience with Microsoft 365 collaboration tools such as Share

Point and Teams Custom Fields: Name: Type of Asset Value: None Name: Business Vertical Value: CL-BFSI Americas 2 Name: Requisition ID Value: 10963363 Name: Child Value: BFSI US East - Capital Markets - I Name: Assets Value: None Name: Work Assignment Location Value: Hybrid Name: Work Location CDF Value: ~MONTREAL, QUEBEC~ Name: Parent Value: IS-BFSI-US East-Capital

Markets & New

England-Parent

📌 Canada_ServiceNow ITSM Analyst (Toronto)
🏢 LanceSoft
📍 Toronto