We are looking for a detail-oriented Data Entry Clerk to support database maintenance, data validation, and customer support activities. The successful candidate will work remotely with occasional office visits as required.
This role is ideal for someone with solid attention to detail, good customer service skills, and experience working with web-based applications. French language proficiency is required, with bilingual French-English communication strongly preferred.
Key Responsibilities
- Maintain and update databases by accurately associating real estate transactions.
- Validate incoming data and make corrections when required.
- Process special cases that cannot be handled through automated processes.
- Follow established data management, data entry, and quality-control procedures.
- Provide customer support to French- and English-speaking users during the transition to a new cloud-based portal.
- Guide customers through portal navigation and explain key features and functionality.
- Troubleshoot basic technical issues related to user access, navigation, and system usage.
- Provide professional and effective communication to ensure a positive customer experience.
- Escalate complex technical issues to the appropriate support teams.
- Perform other related duties as required.
Required Qualifications
- Intermediate to advanced French language proficiency.
- Strong written and verbal English communication skills.
- Previous experience in customer service, customer support, or other customer-facing roles.
- Experience supporting users with software, web applications, or cloud-based platforms.
- Strong troubleshooting and problem-solving skills.
- Proficiency with Microsoft Excel and Google Workspace.
- Ability to quickly learn and support new technology platforms.
- Strong attention to detail and accuracy.
- Ability to manage multiple customer inquiries and tasks in a remote environment.
Nice to Have
- College Diploma (DEC) in Legal Techniques or an equivalent qualification.
- Knowledge of the Quebec Land Registry.
- Experience supporting system migrations, portal implementations, or digital transformation initiatives.
- Familiarity with cloud-based applications and user-support best practices.
- Experience working with real estate transaction or legal data.
- Strong organizational and time-management skills.
📌 Data Entry Clerk - French (Canada)
🏢 Enterprise Solutions
📍 Canada
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