The Health Operations Manager (HOM) is a critical leadership role responsible for the day-to-day operational excellence and strategic development of key health programs, including Home Care and Community Health. As an exempt position, the HOM will play a pivotal role in ensuring efficient service delivery, optimizing administrative functions, and fostering a high-performing team culture.

Role & Responsibilities

- Oversee the daily administrative and operational activities of assigned health programs, ensuring efficient, high-quality, and person-centered service delivery.
- Provide direct supervision and leadership to a diverse team of healthcare professionals, operating effectively within both unionized and non-unionized environments.
- Develop, implement, and rigorously enforce operational policies and procedures to ensure compliance with internal standards, regulatory requirements, Accreditation Canada Health Standards, and applicable collective agreements.
- Lead performance management initiatives for department employees, including setting clear expectations, providing regular feedback, conducting performance reviews, and fostering professional development.
- Contribute to the strategic development, planning, and continuous improvement of health programs, identifying opportunities for innovation and enhanced client outcomes.
- Collaborate with the Health Director and Finance Comptroller to provide input into budget decisions, monitor expenditures, and contribute to the planning and revision of annual work plans.
- Manage staff scheduling, approve leaves, and ensure adequate staffing levels to meet operational demands.
- Ensure the meticulous maintenance of accurate and complete client records across all programs,



adhering to confidentiality and documentation standards.
- Foster robust, collaborative relationships within AKHS departments and with external healthcare agencies and community partners to optimize continuity of care.
- Ensure that all services are delivered in a non-judgmental, trauma-informed, and culturally safe and responsive manner, accessible and respectful to all Piikani community members.
- Drive initiatives that optimize client care coordination, implement efficient workflows, and leverage multidisciplinary team approaches.
- Advise the Executive Leadership Team on operational strategies, regulatory compliance, and opportunities for departmental structure enhancements.
- Support management in the recruitment, onboarding, and retention of highly qualified program staff.
- Effectively manage complex or challenging situations, including life-threatening scenarios, with composure and sound judgment.

Qualifications

- Bachelor’s degree in health administration, Business Administration, Public Health, or a related field.

Knowledge

- Demonstrated experience in healthcare operations, administrative oversight, and program development.
- Proven ability in performance management, staff development, and fostering a positive team environment.
- Solid understanding of labor relations principles and experience working with collective agreements.
- Deep respect for and understanding of Piikani Nation culture, traditions, and protocols is essential; knowledge of the Blackfoot language is an asset.

Application MUST include a Cover Letter and Resume Successful applicants will be required to provide any Pertinent Certification, Copy of Driver’s License, Child Welfare & Criminal Record Check upon being hired.

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📌 Health Operations Manager (Brocket)
🏢 Aakom-Kiyii Health Services
📍 Brocket