Number of Vacancies: 3 Time Type: Full time Worker Type: Regular Proposed Interview Date: Monday, September 21, 2026 Hours of Work: 37 Hiring Manager: Rachael Worsnop Contact Number: Job Description Summary: Three Full Time, Permanent Positions available Proposed interview date: Week Commencing 21st September 2026 We are looking for individuals with excellent customer service skills who are positive, sensitive and have an exemplary telephone manner, adapting your approach as appropriate to ensure equality of access to all. A positive image of the council must be conveyed at all times and Customer Service standards must be maintained. Successful candidates will be trained to deliver a valuable knowledge of all service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services including Waste. You will work as part of a team to deliver an efficient and effective customer contact centre,



supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all service available to them online. We are open 24/7 365 days of the year; therefore, we arelooking for flexible individuals able to work across the following contact channels: telephone, live chat, and email. Weekend working is on a rota basis. We currently have positions available on the Core team and the working hours are the following: Core (7.5 hrs per day)Normal working hours between 08:00-19:00Working Monday to SundayYou are required to work 1 in 3 weekends (Either the Saturday or the Sunday with a day off in the week)

📌 Bilingual Customer Service Advisor (Toronto)
🏢 Dermalogica
📍 Toronto