- Provide technical support for hardware, software, and connectivity issues within agreed service levels
- Communicate with internal customers and technology teams regarding incidents and requests
- Support development of the Global Tech Support Team through guidance and best-practice sharing
- Deliver on-site IT support, equipment management, asset control, and workspace maintenance
- Support IT projects and collaborate with 2nd and 3rd Line Support teams
- Improve support efficiency and self-service adoption
- Maintain high-quality on-site support and workspace standards
- Ensure compliance with asset management and security policies
- Deliver site support activities and achieve positive stakeholder feedback

Requirements

- Strong understanding of IT support processes and technical procedures
- Experience supporting users in fast-paced environments and collaborating across teams
- Ability to troubleshoot and resolve technical issues using best practices and continuous improvement
- Solid analytical, problem-solving, communication, and stakeholder management skills
- Familiarity with Windows Active Directory, Azure Active Directory, Microsoft 365, Windows 11, and endpoint support technologies
- Understanding of IT security principles and mitigation practices




- Ability to maintain high service standards and meet agreed SLAs
- Working knowledge of LAN/WAN networking and network troubleshooting (preferred)
- 5+ years of relevant IT support experience (preferred)

Core Competencies

Demonstrates expertise in IT support processes, technical troubleshooting, and user support in fast-paced environments. Proficient in maintaining high service standards, compliance with security policies, and effective communication with stakeholders.

Highest-signal resume keywords

- IT Support Processes
- Windows Active Directory
- Microsoft 365
- Technical Troubleshooting
- Stakeholder Management

Hard Skills

- Technical Support
- Troubleshooting
- Asset Management
- Network Troubleshooting
- IT Security Principles
- Service Level Agreements
- Continuous Improvement
- Workspace Maintenance
- Endpoint Support Technologies
- Analytical Skills

Soft Skills

- Communication
- Problem-Solving
- Collaboration
- Customer Service
- Feedback Management

Industry Keywords

- IT Support
- Service Levels
- Technical Procedures
- Fast-Paced Environments
- Best Practices

Tools & Technologies

- Azure Active Directory
- Windows 11
- LAN/WAN Networking
- Self-Service Tools
- IT Support Software

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📌 Site Support Technician (Toronto)
🏢 Jobtailor
📍 Toronto