Company Description Blackstone Shipping Group delivers global logistics solutions through deep industry expertise, best-in-class customer service, and advanced technology. The company provides customized, cost-effective support across the full supply chain, including ocean and air freight, customs clearance, warehousing, distribution, e-commerce, and last-mile delivery. Its diverse, multi-disciplinary workforce operates across Asia, Europe, Africa, and the Americas, united by a focus on innovation, accuracy, and sustainability.

Blackstone Shipping

Group emphasizes eco-friendly shipping practices that help clients meet ESG goals while ensuring reliable, smart logistics and digital tracking. The organization is committed to moving businesses forward with smarter, greener, and more dependable shipping services.

Role Description This is a full-time, on-site Pricing and Customer Service Professional role based in Cochin, SK. The professional will prepare and manage freight pricing, quotations, and rate negotiations for ocean and air shipments, ensuring accuracy and competitiveness. Day-to-day responsibilities include handling customer inquiries via phone and email, providing timely updates on shipments, resolving service issues,



and maintaining high levels of customer satisfaction.

The role involves coordinating with internal operations teams and external partners to support end-to-end logistics, from booking to last-mile delivery. The professional will also maintain records, monitor service quality, and contribute to continuous improvement in customer experience and pricing processes.

Qualifications

- Strong customer service orientation, with proven skills in Customer Service and Customer Support.
- Ability to drive Customer Satisfaction and enhance overall Customer Experience.
- Professional Phone Etiquette and transparent, courteous communication with diverse stakeholders.
- Experience in logistics, freight forwarding, or supply chain operations is highly beneficial.
- Excellent verbal and written communication skills, with attention to detail and accuracy in pricing.
- Comfort with using digital tools, CRM systems, and shipment tracking platforms.
- Strong organizational and time-management abilities, with capacity to handle multiple requests.
- Relevant diploma or degree in business, logistics, or a related field preferred.

📌 Pricing And Customer Service Professional (Cochin)
🏢 Blackstone Shipping Group
📍 Cochin