Role Profile:EUT Mobile Endpoint Squad is looking to hire a Mobile Support Engineer who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the firms bring-your-own-device and corporate mobile offerings. The candidate will have a very strong technical foundation, a strategic mind-set, great communication skills and the ability to collaborate well with others in a truly global team.Role and responsibilities:
- Work in Mobile Endpoint Squad responsible supporting Microsoft Intune Infrastructure
- Perform incident diagnosis, troubleshooting and escalation for end user issues.
- Deploy mobile services, tools, and applications required for Microsoft Intune.
- Optimize and hand-off of work to Level 2 offshore team.
- Be the owner of the problem and change management processes.
- Create operational support documentation.
- Willing to work on call; every 2 months on the weekend.Skills required:
- Experience with Mobile device management with MobileIron, Microsoft Intune,



Blackberry, AirWatch or similar platform in a large enterprise
- Strong grasp of IT infrastructure fundamentals (networks, databases, load balancers, IT security)
- Automation and integration experience using PowerShell, Perl, Python, or Shell
- Strong knowledge of mobile operating systems iOS and Android
- Strong understanding of basic networking concepts and internet protocols
- Ability to work well in a team and independently.
- Strong analytical and troubleshooting skills in a highly visible quick paced enterprise environment.
- Excellent verbal and written communication skillsPreferred Skills:
- Experience with Office 365 and Intune App protection policies
- Knowledge in computer and mobile security concepts
- Basic development knowledge on iOS and/or Android
- Experience in networking, load balancers and firewalls#J-18808-Ljbffr

📌 Mobile Support Engineer (Quebec City)
🏢 Confidential
📍 Quebec City