Do you like working with your hands?
Are you mechanically inclined?
Can you troubleshoot hardware?
Do you have some exposure to troubleshooting software?
Based out of our Toronto office, you will be servicing accounts across GTA, including Brampton area.
Our Service Technicians provide superior customer service to Canon clients, repairing and maintaining high-end black and white and colour printing equipment in an assigned territory.
Key Responsibilties
Follow contact protocol when discussing service-related matters with Dispatch and FSM:Product information
Customer concerns
Parts problems
Adhere to customer requirements in providing quality products and service
Respond to customer calls in a prompt and efficient manner
Accomplish assigned service calls thoroughly within an average time per call as defined by management
Perform equipment repairs and conduct preventative maintenance using the most cost-efficient methods
Complete standard network installations of equipment
Fill out performance reports on unusual equipment problems
Submit all service reports in a timely fashion
Maintain parts inventory, and order parts as necessary
To Succeed, You Will Need: Completed post-secondary education (specialty in technical or technological electronics and/or business equipment)Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)Demonstrated knowledge of and aptitude for electro-mechanics
Proven knowledge of colour theory
Good interpersonal and communication skills, with the ability to deal with people in all levels of the organization and its customers in a diplomatic and professional manner
Able to install and set-up delivered equipment
Strong organizational skills, with the ability to organize a territory effectively to minimize travel time and to maximize on number of clients to service
Must possess a valid driver's license, a safe driving record, and a dependable vehicle
Why Join?REMOTE WORKThis position offers a Virtual work schedule.
You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)When working from home, a reliable Internetconnection is required.
Remote work is supported with cloud-based applications and collaboration toolsBENEFITSComprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profit Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more!EMPLOYEE PERKSEmployee referral program
Inspire Program, on-linepeer-to-peer recognition for redeemable points on hundreds of products.
Community involvementCOVID-19 SAFETY PRECAUTIONSCanon is committed to the health and safety of our employees, customers and communities.
An key part of our workplace safety program includes our COVID-19 vaccination policy.
Employees are required to be fully vaccinated and must provide Canon with proof of vaccination.
Canon will provide reasonable accommodation if you cannot be vaccinated due to grounds protected by human rights legislation in your province of employment.