ICS Creative Agency has spent over 17 years helping businesses grow through smart digital strategy and execution that delivers real results. We build websites, run performance marketing campaigns, create content, and automate workflows that move the needle. We work closely with clients to understand their goals and build custom solutions that drive measurable growth. Long-term client partnerships are at the core of everything we do.

Role Description:

We are hiring a full-time Social Media Account Manager to join our team in Saint John, NB.

This role is responsible for managing client relationships, leading social media strategy, and ensuring content is aligned with client goals. You will work closely with our creative team and Project Manager to develop and execute effective social media strategies while identifying opportunities to make each client’s marketing stronger and more effective.

You will own day-to-day social media management, understand each client’s business, audience, industry, and goals, and continuously look for opportunities to improve their marketing. This includes developing and evolving social strategies, planning and scheduling content, managing social calendars, coordinating content shoots, working with the creative team, and turning insights and ideas into clear next steps.

Key Responsibilities

- Serve as the primary point of contact for assigned social media clients
- Develop and evolve social media strategies based on client goals, audience insights, industry trends, and performance
- Manage social media content calendars, including content planning, scheduling, and publishing




- Develop content ideas and identify opportunities to strengthen each client’s social presence
- Coordinate and attend to content shoots and collaborate with photographers, videographers, designers, and the creative team
- Monitor social media performance and use data to inform content and strategy decisions
- Present social media strategies, ideas, performance insights, and recommendations to clients
- Keep content and deliverables moving on schedule
- Stay current on social media platforms, emerging trends, and digital marketing best practices

Skills Needed

- Strong communication and relationship-building skills
- Strategic thinker who can connect social media activity to broader business goals
- Creative thinker who can develop fresh, relevant content ideas
- Naturally curious and proactive, with an interest in understanding different businesses and industries
- Strong organizational and time-management skills
- Analytical mindset with the ability to interpret performance data and turn insights into actionable recommendations
- Confident presenting ideas and communicating with both clients and internal teams
- Ability to manage multiple accounts, priorities, and deadlines

Qualifications

- Proven experience in social media marketing




- Experience developing and executing social media strategies
- Experience managing client accounts or working in a client-facing marketing role
- Strong written and verbal communication skills
- Familiarity with social media management, analytics, reporting, and content planning tools
- Experience with ClickUp, Slack, Metricool, and Canva is an asset
- Bachelor’s degree in Marketing, Business, Communications, or a related field is preferred

Compensation and Benefits

We offer competitive compensation based on experience, along with a benefits package designed to support both performance and work-life balance.

What we offer:

- Paid vacation
- Paid sick days
- Paid statutory holidays and additional paid non-statutory holidays, including Christmas Eve, New Year’s Eve, and Easter Monday
- Half-day Fridays during the summer months
- Comprehensive health and dental benefits
- Regular team-building events and company outings
- Modern office environment in Saint John with a hybrid work model
- Company laptop provided

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Advantages

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Ability to commute/relocate:
- Saint John, NB E2L 2E9: reliably commute or plan to relocate before starting work (required)

Experience:
- Social media management: 3 years (required)
- Content marketing: 3 years (required)

Licence/Certification:
- Driving Licence (preferred)

Location:
- Saint John, NB E2L 2E9 (required)

📌 Social Media Account Manager (Saint John)
🏢 ICS Creative Agency
📍 Saint John