Job Overview

This growing software company provides specialized solutions to home health and home care agencies across the United States. Their platform handles critical functions like billing, payroll, scheduling, and creating patient visits to help these agencies run efficiently and effectively.

As a Customer Support Specialist, you will become an expert on this company's software platform and use your specialized knowledge to help home health businesses succeed. This is an opportunity to make an impact by enabling better care coordination and powering the operations of agencies caring for elderly and disabled patients.

Schedule: 10 am to 6 pm Est

Client Timezone: Eastern Time (US & Canada)

Responsibilities

- Handle inbound calls and emails from home health agencies using the software

- Provide useful, tailored advice and support drawing on your expertise

- Continually expand your knowledge of the platform's billing, payroll, scheduling, and other modules

- Communicate directly with customers

- Learn the context of home care operations to better empathise with and assist clients

Requirements

- Highly proficient in English
- Excellent phone and written communication abilities
- Deep sense of empathy, care, and patience
- Passion for helping home health businesses operate efficiently
- Proven ability to quickly learn complex software systems
- Meticulous attention to detail
- A bonus - but not essential would be Spanish speaking

Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations (for full time roles only)

Note

- Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording.



Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Job Category

Customer Support

Job Type

Full Time (35 hours or more per week)

Work Schedule and Timezone

10 am to 6 pm Est

Published on

Sep 08 2026

BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values - and the support didn't stop at placement... A reliable, professional partner I'd recommend without hesitation.”

- Zyrrah D, Bookkeeper

4.9/5

4.9/5

Customer Support Specialist (voice)

Job Category

Customer Support

Job Type

Full Time (35 hours or more per week)

Work Schedule and Timezone

10 am to 6 pm Est

Published on

Sep 08 2026

BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values - and the support didn't stop at placement... A reliable, professional partner I'd recommend without hesitation.”

- Zyrrah D, Bookkeeper

4.9/5

4.9/5

BruntWork provides opportunities that maximise your expertise so you can hit your financial goals faster with ambitious startups and well-known brands. Discover remote, work from home roles across every industry and job type.

📌 Customer Support Specialist (voice) (Canada)
🏢 BruntWork
📍 Canada