The MAJOR TASKS are listed below, but the incumbent may be assigned to other duties.

*

- Efficiently helps customers choose parts and provides internal and external customers (retail and shop) with high quality services.
- Provides customers with information about accessory parts and specials.
- Ensures that customers are made aware of the entire product line.
- Answers telephone calls, indicates prices and provides any other information.
- When answering incoming calls, adopts a strategy that focuses on selling parts and/or arranging appointments.
- Solicits regular customers by telephone.

*

- Ensures that internal requests for parts are invoiced on the after-sales department work order.
- Receives payments from retail customers and obtains credit authorization.
- Ensures that all credit card vouchers are signed by the customers.
- Ensures that all the customers receive their copies of the invoices.
- Grants credit for returned parts, ensuring that there is an initial invoice or invoice number, in order to confirm the purchase and the price.
- Keeps orderly files containing work orders, invoices, insurance estimates and specially ordered parts.
- Follows up on pending orders.
- Checks files containing orders to be picked up by customers and pending orders, on a weekly basis.
- Ensures that all uncollected items no longer in demand are returned to the suppliers or stocked.
- Replenishes assigned stock, on a daily basis.




- Reviews body shop estimates to ensure that parts ordered are appropriate and that the prices match those on the estimates.
- Organizes and fills orders out of the stock.
- Organizes orders to be delivered to the body shop and ensures that all parts are labelled with the name of the customer and the job number.
- Organizes orders for shipping or delivery purposes, or for daily pickup.
- Labels returned parts to be replaced, as well as parts to be recycled, in keeping with the manufacturer’s policies.
- Notifies the parts manager of out-of-stock items or when shop equipment requires immediate attention.
- Locates an external source for out-of-stock parts and places an urgent order, if necessary.
- Notifies the technical advisor and the customer as soon as specially ordered parts come in.

*

- Participates in the annual parts return.
- Helps field sales representatives fill their orders.
- Distributes shop tools ordered by the technicians and follows up.
- Ensures that the front and back counters are clean and tidy. Cleans the computers and printers every day.
- Works with the parts manager in maintaining a program to follow up on lost sales.
- Keeps up-to-date on all current and improved products.
- Helps receive merchandise, as necessary.
- Cooperates in keeping the parts department clean.
- Delivers the parts to the technicians, as necessary.
- Maintains a professional appearance.
- Performs other tasks, based on management requirements and instructions.

Job Type: Full-time

Experience:

- Automotive or Customer Service: 1 year (preferred)

Work Location: In person

📌 Automotive Parts Clerk (Amherst)
🏢 Amherst Toyota
📍 Amherst