Patient Experience Coordinator / Front Desk Receptionist

Full‑Time Parkway Physiotherapy & Performance Centres – Tuscany Village

Parkway Physiotherapy & Performance Centres is seeking a friendly, empathetic, and energetic Patient Experience Coordinator to join our administrative team. If you excel in customer service, thrive in a fast‑paced environment, and enjoy being part of a supportive, fun‑loving team, this role may be a great fit.

We are a community‑focused practice, and our team is our greatest asset. We foster a workplace culture built on connection, collaboration, and a “family first” philosophy. We believe that a healthy work‑play balance strengthens relationships and creates a welcoming atmosphere that our patients feel the moment they arrive.

We offer opportunities for growth within the PEC role and through specialized responsibilities in partnership with our management team.

Position Details

- Full‑time
- Hours vary between:
- Monday–Friday: 6:30 a.m. – 7:30 p.m.
- Saturdays as required
- All successful candidates must complete and pass a Criminal Record Check, including a Vulnerable Sector Check





Key Responsibilities

- Client greeting & payments — welcoming clients, processing payments, and completing direct billing to extended benefit plans
- Phone & booking management — answering calls, booking appointments, and developing a strong understanding of clinic services
- Clinic maintenance — supporting daily operations including laundry and room cleaning
- Customer service excellence — maintaining professionalism, empathy, and efficiency in a very fast‑paced setting

Required Qualifications

- Extensive customer service experience
- Minimum 1 year experience with the Jane App, including booking and direct billing
- Working knowledge of Google Workspace
- Experience with a multiline phone system
- Ability to learn quickly and adapt to changing demands

Compensation & Benefits

- $21–$22 per hour
- Performance review at six months and annually thereafter
- Health Care Spending Account

Pay: $21.00-$22.00 per hour

Expected hours: 37.5 per week

Work Location: In person

📌 Patient Experience Coordinator / Front Desk Receptionist (Victoria)
🏢 Parkway Physiotherapy + Performance Centre - Tuscany Village
📍 Victoria