About the Role

As the Manager, you will play an active role in the daily operation of the repair centre and work closely with your team to achieve operational and customer-service goals. You will be a dependable leader who sets clear expectations, takes ownership of results, and holds yourself and your team accountable. By providing guidance, support, and leadership, you will help create a positive workplace where employees can perform at their best. This is an opportunity to make a meaningful impact on the business by bringing your own leadership style, improving how work gets done, and leading by example every day.

If you enjoy working with a team, solving problems, developing people, and achieving results together, we would love to hear from you.

Responsibilities

- Support the President and Senior Operations Manager with the daily operation of the production and logistics departments.
- Coach, train, support, and assist Production Assistants.
- Review repair orders for accuracy, completeness, proper documentation, and billing requirements.
- Ensure customers, insurance companies, and vendors receive timely updates throughout the repair process.
- Professionally handle and resolve escalated customer and vendor concerns.
- Monitor appointment scheduling, shop capacity, workflow, and technician productivity.
- Coordinate work between Service Assistants, technicians, parts personnel, and warranty departments.
- Ensure repair documentation, insurance paperwork, and payout submissions are completed accurately and on time.
- Review estimates, repair recommendations, and deferred work opportunities.
- Assist with quality-control inspections prior to vehicle delivery.
- Monitor open repair orders, aging work, and vehicles awaiting parts.
- Help maintain robust customer satisfaction and positive relationships with parts manufacturers, suppliers,



vendors, and business partners.
- Ensure company policies, safety procedures, and repair/service processes are consistently followed.
- Assist with scheduling, staffing, coaching, and performance management.
- Support company gross-profit, labour-sales, productivity, customer-satisfaction, and retention targets.
- Identify opportunities to improve shop efficiency, workflow, communication, and profitability.
- Step into other necessary roles when required to support the business.

Qualifications

- Proven experience in a truck repair shop, heavy-duty truck dealership, collision repair facility, or automotive service operation is preferred.
- Strong understanding of automotive and/or heavy-duty truck repair and service operations.
- Previous leadership, supervisory, or management experience.
- Proven ability to lead, coach, and support employees.
- Strong ability to handle customer, insurance, vendor, and internal concerns professionally.
- Excellent communication, organizational, and time-management skills.
- Ability to work effectively in a fast-paced environment while managing multiple priorities.
- Strong attention to detail, particularly with repair orders, estimates, documentation, and billing.
- Experience with dealership or shop management systems is preferred.
- Strong understanding of repair workflow, parts coordination, technician productivity, and quality control.
- Ability to make sound decisions and solve problems independently.
- Valid Ontario Driver’s License with an acceptable driving record.

What We Offer

- Full-time, year-round employment
- Employee parts and service discounts
- Ongoing technical and leadership training
- Career-development and advancement opportunities
- Opportunity to work in a growing heavy-duty truck repair operation

Benefits:

- Company events
- On-site parking

Work Location: In person

📌 Truck Collision Repair Centre Manager (Canada)
🏢 J&E Tokyo Truck Centre
📍 Canada