L1 Support Developer – Python

Location: Montreal, Quebec, Canada
Experience: 3–5 Years
Language: French & English – Bilingual proficiency required
Employment Type: Full-Time

Work Location: Montreal, Quebec [Remote]

Role Overview

We are looking for an experienced L1 Support Developer with strong Python skills to provide application and technical support for business-critical systems. The ideal candidate will have 3–5 years of experience in application/production support, hands-on Python knowledge, and the ability to communicate effectively in both French and English.

The role requires a combination of technical troubleshooting, incident resolution, monitoring, and customer/user communication.

Key Responsibilities

- Provide L1 application and production support for Python-based applications.
- Monitor applications, services, scheduled jobs, and system alerts.
- Troubleshoot and resolve user-reported technical and application issues.
- Analyze application logs and identify root causes of incidents.
- Perform basic debugging and code-level investigation using Python.
- Handle incidents, service requests, and support tickets within defined SLAs.
- Escalate complex issues to L2/L3 or development teams with proper analysis and documentation.
- Coordinate with developers, infrastructure teams, business users, and other stakeholders.
- Perform basic database queries and data validation as required.
- Document incidents, resolutions, known issues,



and troubleshooting procedures.
- Communicate with users and stakeholders in French and English.

Required Skills

- 3–5 years of experience in Application Support, Production Support, Technical Support, or a similar role.
- Robust working knowledge of Python.
- Experience troubleshooting applications and analyzing logs.
- Good understanding of SQL and relational databases.
- Familiarity with Linux/Unix commands.
- Understanding of APIs, web applications, and application integrations.
- Experience with incident/ticket management tools such as ServiceNow, Jira, or similar platforms.
- Knowledge of ITIL/support processes is an advantage.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a fast-paced support environment.

Mandatory Language Requirement

Bilingual French & English is mandatory.

The candidate should be comfortable communicating with users, technical teams, and business stakeholders in both French and English, verbally and in writing.

Preferred Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
- Experience supporting enterprise or business-critical applications.
- Exposure to cloud platforms such as AWS, Azure, or GCP is an advantage.
- Experience with monitoring/logging tools is preferred.

Pay: $38.46-$92.18 per hour

Work Location: Remote

📌 Support Developer- Python (Canada)
🏢 Showman Sphere
📍 Canada