The Shift Manager's role is crucial within the Domino's system. We pride ourselves on offering fast and friendly service with a smile, and our Managers lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Managers are expected to know Domino's products and the current offers in order to provide customers with the correct order and best value based on their needs.
A uniform is provided. Managers / Customer Service Representatives are expected to be presentable by following Domino's personal image and grooming standards.
Locations:
- 170 Hartzel Rd,St. Catharines, ON L2P 1P1
- 305 Niagara St,St. Catharines, ON L2M 4V9
- 261 Martindale Rd., St. Catharines, ON L2W 1A1
Functions
Managers and CSR's will take orders by phone-in customers, as well as customers at the store. They are expected to manage the cash drawer when accepting payment for orders and returning change. CSRs will also handle customer concerns using the approach taught during Domino's onboarding and orientation.
In secondary roles, Management will help make quality products, label boxes, cut pizzas and prepare orders for delivery or to be served to in-store customers.
Managers also help in maintaining the store's skilled image by participating in the cleaning tasks assigned to all team members.
**Hiring for Shift Manager Position**
Qualifications
Managers and Customer Service Representatives must have the following:
- Friendly and well spoken
- Good math skills to handle cash handling for in-store customer payments
- Speak English fluently in order to serve customers
To assist us in the screen process, when applying, please include the following in your cover letter:
- Your preferred number of hours per week
- Your weekly availability
- Review the address above, verify that this location is accessible and indicate on your application that this location is accessible
- Indicate if you are willing to work at any one off our location
Thank you for your time and interest in Domino's Pizza!
Job Duties:
- Answer incoming customer inquiries
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Manage a small team of CSR's and Delivery Drivers
- Other duties as requested