Legal Intake Coordinator / Call Centre Agent

Nanda & Associate Lawyers Professional Corporation is seeking a full-time Legal Intake Coordinator/Call Centre Agent to join our Mississauga office.

The successful candidate will be the first point of contact for prospective and existing clients. This is a fast-paced position involving a high volume of incoming calls and inquiries across several areas of law. Training will be provided.

Key Responsibilities

- Answer and manage a high volume of incoming telephone calls professionally and efficiently
- Obtain accurate information from prospective clients and identify the general nature of their legal matter
- Direct inquiries to the appropriate lawyer, law clerk or department
- Schedule consultations and send appointment confirmations
- Enter client information, call notes and follow-up tasks into the firm’s software
- Follow up with prospective clients regarding consultations and retainers
- Assist with conflict-check information and opening new client files
- Respond to general telephone and email inquiries without providing legal advice
- Maintain strict confidentiality of client and firm information
- Provide administrative support to lawyers and other team members as required

Qualifications and Skills





- High school diploma required; college diploma or post-secondary education is preferred
- Previous experience in a call centre, customer-service, receptionist or legal-office position is an asset
- Excellent spoken and written English
- Strong telephone manner and skilled communication skills
- Ability to listen carefully, ask appropriate questions and record information accurately
- Strong organizational, multitasking and time-management skills
- Ability to remain calm, courteous and empathetic when dealing with sensitive situations
- Comfortable working with computers, Microsoft Office and client-management software
- Reliable, punctual and able to work effectively as part of a team.

Position Details

- Full-time, permanent position
- In-office work at our Mississauga location
- Monday to Friday
- Training provided

Nanda & Associate Lawyers is an equal-opportunity employer. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Call Centre Representative (Mississauga)
🏢 Nanda and Associate Lawyers PC
📍 Mississauga