Administrative Assistant – HR, Compliance & Customer Relationship

CMI Electric is looking for a proactive, organized, and detail-oriented Administrative Assistant – HR, Compliance & Client Coordination to support our growing electrical business.

This role combines administrative support, compliance coordination, employee documentation, CRM management, and client follow-up. The successful candidate will help ensure important company renewals and documentation stay up to date, internal processes remain organized, and customers receive consistent communication from initial booking through follow-up.

Organization and follow-through are extremely key in this position. We are looking for someone who is comfortable working with computers, learning software, managing multiple priorities, and using a CRM system to ensure tasks, customers, appointments, and follow-ups do not fall through the cracks.

Responsibilities

- Coordinate and track company compliance requirements, renewals, documentation, and deadlines, including ESA and WSIB renewals and related company policies.
- Maintain organized records related to employees, company documentation, certifications, policies, and compliance requirements.
- Assist with employee onboarding, documentation, internal records, and administrative HR processes.
- Communicate and coordinate with utility departments regarding customer projects, documentation, scheduling, and other required information.
- Manage customer information, appointments, jobs, notes, and follow-up activities using Jobber CRM.
- Coordinate customer bookings and ensure appointments, estimates, service calls, and follow-ups are properly organized.
- Maintain ongoing client relationships by following up with customers regarding appointments, outstanding quotes, project updates, and next steps.
- Help ensure leads and customer inquiries receive timely responses and appropriate follow-up.
- Maintain accurate CRM records so that conversations, tasks, appointments, and customer information are properly documented.




- Support management with general administrative tasks, documentation, scheduling, reporting, and organization.
- Help develop and maintain administrative procedures and systems that improve follow-up and day-to-day operations.
- Assist with additional office, HR, compliance, and customer service responsibilities as required.

Requirements

- Strong organizational skills with excellent attention to detail.
- Comfortable working with computers, online systems, and CRM software.
- Previous experience with Jobber or another CRM/customer management platform is an asset.
- Strong communication and customer service skills.
- Comfortable speaking with customers by phone and email and following up when required.
- Ability to manage multiple tasks, deadlines, renewals, and follow-ups without losing track of important details.
- Strong data entry and documentation skills.
- Ability to handle confidential employee and company information professionally.
- Previous administrative, office coordination, HR, compliance, customer service, or scheduling experience is an asset.
- Experience in the electrical, construction, trades, or home-service industry is an asset but not required.
- Willingness to learn company processes, compliance requirements, and industry-specific procedures.
- Must possess a valid driver’s license and have reliable transportation to commute to our office in Oro-Medonte.

We are looking for someone who takes ownership of their responsibilities, stays organized, and understands the importance of consistent follow-up. This is an opportunity to become an important part of CMI Electric's day-to-day operations while developing experience across administration, HR, compliance, customer service, and business operations.

Compensation: Starting pay will be based on experience and qualifications. The posted pay range is not a maximum, and compensation may be higher for candidates with relevant experience, industry knowledge, CRM experience, or stronger administrative and compliance skills.

Pay: $20.00-$24.00 per hour

Work Location: In person

📌 Customer Relationship (Oro-Medonte)
🏢 CMi Electric
📍 Oro-Medonte