Role Overview

The General Manager (GM) at Milestones Grill + Bar serves as the primary operational and business leader for the restaurant location. Reporting directly to Franchise Partners or Regional Management, the GM is fully accountable for driving financial profitability, upholding brand standards, leading daily Front-of-House (FOH) and Back-of-House (BOH) operations, and cultivating a high-performing team.

Key Responsibilities

1. Operational Excellence & Guest Experience

- Direct and oversee overall daily restaurant operations across both dining room and kitchen operations.
- Maintain premium brand, quality, food safety, and sanitation standards throughout the venue.
- Maintain a visible presence on the floor during peak service hours to interact with guests, manage table flows, and resolve guest concerns.
- Ensure full compliance with health and safety regulations, food safety policies, and local alcohol serving laws (e.g., Smart Serve).

2. Financial Management & Sales Growth

- Drive top-line sales growth while managing profitability targets, including P&L; oversight, Cost of Goods Sold (COGS), and labor percentages.
- Create and monitor annual operational budgets, sales projections, and weekly financial reporting.
- Manage store inventory, ordering, waste reduction, and supplier/vendor relationships.




- Develop and execute local store marketing initiatives and promotions to build community engagement.

3. Team Leadership, Hiring & Development

- Lead, coach, and mentor the management team (Assistant General Manager, FOH Managers, Executive Chef, Sous Chefs) and hourly staff.
- Oversee recruitment, interviewing, hiring, and onboarding for all restaurant positions.
- Conduct regular performance evaluations, manage disciplinary actions, and build succession plans to retain top talent.
- Build weekly labor schedules aligned with budgeted sales flow and labor guidelines.

Qualifications & Requirements

- Experience: 3+ years of General Manager or Senior Operations Manager experience in a high-volume, full-service casual fine dining restaurant workplace.
- Certifications: Valid provincial alcohol service certification (e.g., Smart Serve / Serving It Right), Food Safety Manager certification, and First Aid/CPR.
- Skills: Strong financial acumen (P&L; analysis, budgeting, labor modeling), communication, leadership, and crisis problem-solving abilities.
- Availability: Flexible schedule required to work evenings, weekends, and holidays as operational needs dictate.

Pay: $60,000.00-$65,000.00 per year

Work Location: In person

📌 General Manager (Canada)
🏢 Milestones Grill and Bar
📍 Canada