This is a temporary position ending June 2027.

Shift Schedule:

- Monday - Friday 8:00am-4:30pm- must be flexible

About us

Turning Points Collaborative Society provides outreach, shelter services, and various housing options for vulnerable people experiencing, or at risk of experiencing, homelessness in the Okanagan. We also offer employment programs, addiction recovery programs, and affordable housing options. We believe in the inherent dignity of the people we serve and seek to support them as experts in their own lives.

Our greatest strength is our people!

At Turning Points, we’re committed to building community, helping people, and giving them all the tools they need to succeed. In order to do that, we need a great team of people who share our values, have excellent interpersonal skills, and like helping others.

Diversity matters.

At Turning Points, diversity and inclusion are more than just words to us; they’re principles that drive us as an organization.

Our programs support people from various backgrounds, orientations, and ethnicities, and it’s vital that our staff reflects that same diversity. What’s more, lived experience is a powerful tool to help those facing marginalization and oppression, and wide-ranging perspectives help generate better ideas to provide better service.

For these reasons, we strongly encourage applications from the following underrepresented groups:

- BIPOC (Black, Indigenous, and People of Colour)
- Multilingual
- Trans, Two-Spirit, and Gender Expansive
- LGBQ+

What we offer:

- Meaningful work where you’ll make a difference in people’s lives
- Supportive work environments
- Competitive compensation packages
- Opportunities for professional growth
- Membership in the Centre for Diversity and Inclusion (CCDI) and access to the hundreds of hours of training and resources that goes with it! "

JOB SUMMARY:

Reporting to the Regional Director - Central and Southern Interior, the Site Manager is responsible for program development; human resource management, financial resource management; delivery of services; assessments/tests tools; interpretations and treatment of residents of Turning Points Collaborative Societies programs and sites. The Site Manager provides consultation to program partners and referral sources regarding issues relevant to the program. This position includes a generous benefits package such as Paid Vacation, Sick Time, Health & Dental coverage, Vision care,



Life & Disability coverage, Healthcare Spending Account, an Employee Assistance program and an option for a 4-day work week.

KEY DUTIES & RESPONSIBILITIES:

- Develops, implements, and evaluates all aspects of the program. Including but is not restricted to the following: policy and procedure manuals; admission criteria and/or continuum of care planning.
- Provides input and advice to the Regional Director - Central and Southern Interior and CEO regarding the development and implementation of policies and procedures.
- Recruiting – participates in recruiting, conducting interviews, selecting and hiring staff.
- Managing Staff – managing staff performance and conduct in a unionized environment – supervising day-to-day work, directly assigning work, resolving workplace disputes, assessing the performance of staff, imposing discipline.
- Schedules program staff in accordance with collective agreement guidelines and practices.
- Reviews and approves bi weekly payroll for program staff.
- Financial Administration - develops and implements financial administration and control procedures in coordination with the Society’s Executive Director of Finance. Monitors and authorizes program expenditures within delegated authority limits and maintains financial records in accordance with established procedures. Provides input to the management team in the preparation of the Society’s annual budget.
- Gathers information relevant to the client’s problems, needs, and risks by interviewing, observing behavior, meeting with caregivers and service providers, and using a variety of inventories, checklists, and questionnaires. Reviews the information gathered to identify problems, needs, and risks.
- Develops, implements, and evaluates short-term, issue-specific intervention plans within program guidelines in consultation with the supervisor. Evaluates the effectiveness of the intervention plan, report on clients’ progress, and discuss related concerns with the supervisor in order to resolve identified problems and move towards defined objectives.




- Outlines services provided by the program and/or organization. Provides information on and referral to other community service providers, resources, and professionals as required.
- Liaises with and/or promotes the interests of clients with other community service providers, professionals, and stakeholder personnel as required. Accompanies clients to meetings and appointments as required.
- Liaises with landlords, building management companies, community service providers, and other professionals to coordinate housing provision.
- Maintains related records and statistics and provides reports to the supervisor as required.
- Monthly On-Call Manager rotation after-hours emergency contact, scheduling, and support for Kelowna and West Kelowna sites.
- Perform administrative and other related duties as required.

Education and Knowledge:

- Completion of a college or university program in non-profit leadership, social work, psychology, or other social science or health-related discipline.
- Previous experience in casework, social services, or a related field.
- Demonstrated ability to lead by example and support team collaboration.
- Proficient in Microsoft Office Suite, including Word, Excel, Teams, Sharevision, and other relevant platforms.
- Familiarity with trauma-informed care, harm reduction, and housing-first principles.
- Strong communication and interpersonal skills, including active listening and conflict resolution.
- Valid driver's license and clean driving abstract.
- This position is dependent on a Criminal Records Check (Vulnerable Sector)Or
- An equivalent combination of education, training, and experience

Training:

- Occupational First Aid Level 1
- Basic CPR certification
- Food Safe certification
- Anti-Oppressive De-escalation training
- WHMIS
- Mental Health First Aide
- Trauma Informed Practice training
- Managing Hostile Interactions
- Naloxone administration training
- Valid BC Driver’s License (class 5 or higher) and clean driver’s abstract

Pay: $40.62-$46.94 per hour

Expected hours: 40.0 per week

Application question(s):

- 1. Please tell us why you are passionate about the work that we do?
- 2. What are your top three qualities you possess that are essential for working in this field?
- 3. What is your vision for the future, in the homelessness sector?
- 4. How many years of experience as Site Manager (or a similar position) do you have?

Work Location: In person

📌 Temporary Site Manager (Canada)
🏢 Turning Points CS Kelowna and West Kelowna
📍 Canada