Location:
Surrey, BC, CA, V3T 4Y5 Burnaby, BC, CA

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Req ID: 55932
Jobs by Category: Technology Solutions
Job Function: Planning and Analysis
Status: Full Time
Schedule: Regular
Description

Our team and what we'll accomplish together

Join TELUS, where you'll lead a high-performing technician team of 15-20 that drives revenue growth while delivering exceptional customer experiences. As a frontline execution leader, you'll balance service excellence with sales leadership—maximizing both customer value and wallet share. You'll empower your team to identify and capture field sales opportunities, build lasting customer relationships, and leave a lasting impact on our community and our business.

What you'll do

Lead and develop a high-performing technician team through coaching, mentoring, and career development while driving engagement and accountability
Drive revenue growth by championing our technician sales program, motivating your team to exceed targets, and seamlessly blending service delivery with field sales execution
Manage day-to-day field operations, resolve escalations, and own direct customer relationships to protect and enhance the customer experience
Monitor team productivity and customer metrics, conduct voice-of-customer check-ins, and report field-level insights to inform regional sales and service strategies
Execute operational excellence through safety compliance, budget management, expense tracking, and coordination with dispatch and cross-functional teams
Build and maintain strong relationships with local community stakeholders, championing a community-first approach that strengthens TELUS' presence in Burnaby and Surrey BC.
Support ad hoc sales initiatives and collaborate across the organization to capture new business opportunities directly from the field




Qualifications

What you bring

5 or more years of experience in telecommunications, field service operations, or a related industry
Proven leadership experience managing technical teams and driving both operational execution and sales performance
Strong problem-solving capabilities, including operational triage, real-time decision-making, and closing field-level business opportunities
Demonstrated ability to motivate teams to meet or exceed sales targets while maintaining service quality and customer satisfaction
Advanced communication skills with the ability to provide clear direction, align teams during challenging situations, and interact effectively with internal and external stakeholders
Strong organizational skills for managing time, attendance, fleet operations, and budget responsibilities
Advanced knowledge of English required to interact with internal and external parties and navigate English-language systems and tools

Great-to-haves

Experience with field service management software and sales tracking tools
Bilingual capabilities (English and French)
Experience building and maintaining community partnerships or stakeholder relationships in a field-based role
Salary Range: $86,000-$136,000
Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply,



even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do valuable. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

📌 Manager, Community and Service Excellence (Canada)
🏢 Telus
📍 Canada