About the Role

We are looking for a friendly, organized, and proactive Bilingual Customer Service & Marketing Coordinator to join our team.

In this role, you will be responsible for responding to customer inquiries, following up with potential customers, scheduling appointments, and supporting our marketing activities. You will play an important role in making sure every customer receives attentive, professional, and timely service.

The ideal candidate is bilingual in French and English, comfortable with computers and online tools, and has experience in customer service, marketing, lead follow-up, or sales support.

We are looking for someone who takes initiative, follows through on commitments, and is comfortable working independently.

Key Responsibilities

- Respond to customer inquiries by phone, email, and social media
- Provide helpful and professional customer service
- Follow up with potential customers generated through advertising, our website, and other marketing activities
- Understand customer needs and provide relevant information
- Encourage customers to take the next step in their purchasing process
- Schedule and confirm customer appointments
- Coordinate calendars and send appointment reminders
- Follow up with customers who miss appointments
- Maintain accurate customer information, lead status, and follow-up notes




- Assist with promotional emails and basic social media updates
- Support marketing campaigns and follow-up activities
- Stay on top of outstanding inquiries and ensure customers receive timely responses
- Identify opportunities to improve the overall customer experience

Qualifications & Skills

- Fluent in French and English, both spoken and written
- Strong customer service and communication skills
- Strong computer skills, including email, spreadsheets, online calendars, and other online tools
- Ability to learn current software quickly
- Experience in customer service, marketing, lead follow-up, or sales support
- Excellent organization and attention to detail
- Ability to manage multiple inquiries and priorities at the same time
- Friendly, patient, skilled, and reliable
- Self-motivated and comfortable working independently
- Strong follow-through and ability to take ownership of responsibilities

This vibrant role invites passionate individuals eager to make a meaningful impact through innovative marketing solutions while delivering exceptional bilingual customer service. Join us in shaping memorable brand experiences that resonate globally!

Pay: $45,000.00-$70,000.00 per year

Benefits:

- On-site parking

Language:

- French (required)
- English (required)

Work Location: In person

📌 Bilingual Customer Service & Marketing Coordinator (Canada)
🏢 MATELAS PERSONNEL & XTRAROOM
📍 Canada