Field Service Technician – Montreal, QC

Papertech Inc. is growing!

As our customer base and service requirements continue to expand across Canada, we are adding technical resources to our Canadian Field Service Team.

We are looking for a Field Service Technician based in Montreal, Quebec to support customers across Quebec, Eastern Canada, and the United States.

Papertech Inc. is a leading vision technology provider for the paper and tissue industry worldwide. Headquartered in Vancouver, Canada, Papertech is a subsidiary of the IBS Paper Performance Group, an international leader in the design and fabrication of paper machine components, with operations across Canada, the United States, and worldwide.

As a Field Service Technician, you will represent Papertech as an on-site technical expert, providing service, troubleshooting, installation, and optimization support for our high-speed camera monitoring and inspection systems.

You will work independently in the field while collaborating with our technical, software, service, and sales teams. Strong technical skills, hands-on problem-solving abilities, and excellent customer communication are essential.

Workplace Type

- Remote, customer sites, and on the road
- Approximately 75% travel

Location

- Montreal, QC, Canada
- Remote / On the road

Responsibilities

- Diagnose and resolve hardware and software issues
- Provide onsite service and customer support
- Install, commission, troubleshoot, and optimize vision systems
- Perform basic electrical troubleshooting
- Assist with IT and network configuration
- Perform hands-on troubleshooting in industrial environments




- Prepare timely and detailed service reports
- Determine customer requirements and provide appropriate recommendations
- Build strong relationships with customers and paper mill operators
- Support installations, upgrades, and service projects across Canada and the United States

Required Skills & Qualifications

- 3–5 years of field-service experience, preferably in mechanical, electrical, industrial, or technical maintenance
- Strong hands-on troubleshooting and problem-solving skills
- Working knowledge of Windows and Microsoft Office
- Experience with CCD cameras, machine vision, or industrial automation is an asset
- Robust communication and customer-service skills
- Class 5 driver's license
- Fluency in English and French
- Ability and willingness to travel throughout Canada and the United States
- Ability to work independently at customer sites

Training will be provided on Papertech's specialized vision and inspection systems.

Salary & Benefits

- Competitive salary
- Overtime pay
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Technical training and development opportunities

Employment Details

Job Type: Full-time
Start Date: Immediate
Travel: Approximately 75% required
Work Location: Remote / On the road

If you are a Field Service Technician who enjoys solving technical problems, working with customers, and being part of a growing international organization, we want to hear from you!

Job Type: Full-time

Benefits:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Work Location: On the road

📌 Field Service Technician (Canada)
🏢 Papertech
📍 Canada