Temporary Customer Service Representative - Hybrid - Burlington
- $23/HR
- Great company culture
- Monday-Friday 8:00-4:30pm
Duties
- Respond promptly and accurately to all customer inquiries, including escalating issues related to pricing, availability, order status, and returns
- Maintain a solid understanding of company systems, products, and procedures to support day-to-day activities and respond to inquiries.
- Ensure all customer interactions and transactions comply with company policies and service standards.
- Resolve customer issues professionally and efficiently, maintaining a focus on service excellence.
- Perform a variety of activities in the ERP and related systems to support inventory and financial accuracy including order entry, RGA's, credits, debits & invoicing.
- Support Canadian Rep Agencies and GTA Reps with timely and accurate information.
- Collaborate with cross-functional teams to address customer needs and enhance service quality.
- Perform other duties as assigned by the Department Supervisor/Manager.
Qualifications:
Required Qualifications
- A high school diploma or equivalent
- 2+ years of experience in a customer-facing role
- Experience working with ERP systems
Preferred Qualifications
- A post-secondary education in business, administration, or a related field is preferred.
- Experience working in a manufacturing, distribution, or B2B workplace.
- Familiarity with order processing, returns management, and billing procedures
- Experience working in a high-volume, fast-paced customer service environment with competing priorities
- Experience coordinating with multiple internal teams to resolve customer inquiries and order-related issues
- Prior experience handling escalated customer issues is an asset
Compensation will be determined based on the successful candidate’s experience, skills, and qualifications, and may also be influenced by internal equity and market conditions.
Apply today!
Pay: $23.00 per hour
Application question(s):
- Are you open to a temporary position and are able to work fully on-site for training in Burlington, and than hybrid (2 days on-site in Burlington, 3 days work from home) after the training period?
- Do you have 2+ years of experience in a customer-facing role?
- Do you have experience working with ERP systems?
Work Location: Hybrid remote in Burlington, ON (Halton District)