SENIOR TRANSPORTATION OPERATIONS MANAGER / LEAD DISPATCHER

Company: Sarai Trucking Limited
Location: Brampton, Ontario
Position: Full-Time, On-Site
Compensation: $75,000–$105,000 per year, based on experience, plus performance incentives

Sarai Trucking Limited is seeking a highly experienced and results-driven Senior Transportation Operations Manager / Lead Dispatcher to oversee our daily dispatch and fleet operations.

This is a senior leadership position for someone who understands the trucking business, can effectively lead a dispatch team, manage drivers and customers, and make profitable operational decisions. We are looking for a dependable professional who takes ownership, solves problems quickly, and can help us build a disciplined, efficient, and scalable operation.

Key Responsibilities:

- Oversee daily dispatch operations for Canada–USA cross-border freight
- Lead, train, schedule, and hold dispatch staff accountable
- Plan and assign profitable loads while minimizing empty miles and downtime
- Monitor trucks, drivers, appointments, transit times, and hours of service
- Maintain regular communication with drivers, brokers, customers, and internal departments
- Negotiate freight rates and evaluate loads based on revenue, mileage, market conditions, and equipment availability
- Ensure pickup and delivery appointments are completed on time
- Resolve breakdowns, delays, rejected loads, service failures, and other operational emergencies
- Track fleet utilization, revenue per truck, empty-mile percentage, on-time performance, and driver productivity
- Build and maintain strong relationships with direct customers and freight brokers
- Coordinate with safety, maintenance, payroll, and accounting departments
- Improve dispatch procedures, reporting systems, and accountability
- Assist with driver retention, performance management, and disciplinary matters
- Provide ownership with clear daily and weekly operational reports

Required Qualifications:





- Minimum 5 years of trucking dispatch or transportation operations experience
- Minimum 2 years of experience leading dispatchers, drivers, or an operations team
- Strong knowledge of Canada–USA cross-border trucking operations
- Proven experience with load planning, rate negotiation, driver management, and customer service
- Strong understanding of hours-of-service regulations and operational compliance
- Ability to manage multiple trucks, drivers, loads, and emergencies simultaneously
- Excellent communication, leadership, organization, and problem-solving skills
- Comfortable using transportation management systems, load boards, GPS tracking, ELD platforms, email, and Microsoft Excel
- Must be dependable, accountable, and able to perform in a fast-paced environment

Preferred Qualifications:

- Existing relationships with freight brokers or direct customers
- Experience managing dry-van, reefer, or specialized freight
- Experience developing dispatch teams and operational procedures
- Strong understanding of fleet profitability, cost per mile, revenue per truck, and market rates

What We Offer:

- Senior leadership opportunity with a growing trucking company
- Competitive salary based on experience
- Performance-based earning potential
- Reliable, full-time employment
- Direct involvement in operational decisions and company growth
- Professional and supportive work environment

How to Apply:

Please submit your résumé along with a short explanation answering the following questions:

- How many trucks and drivers have you managed?
- How many dispatchers have you supervised?
- What percentage of your experience involves Canada–USA cross-border freight?
- Which load boards, TMS platforms, ELD systems, and tracking tools have you used?
- Give one example of how you improved fleet profitability or reduced empty miles.
- What compensation range are you seeking?

Only candidates with substantial trucking dispatch and transportation operations experience will be considered.

Pay: $75,000.00-$105,000.00 per year

Work Location: In person

📌 SENIOR TRANSPORTATION OPERATIONS MANAGER / LEAD DISPATCHER (Canada)
🏢 SARAI TRUCKING
📍 Canada