Senior IT Business Analyst – Organizational Change Management

Job Posting ID: GOAPRDJP00001018

Rate: CAD 80 to 100 per hour

Hours:7.25 per day

Term : 6 Months + optional 12-months extension

Location: In Person (On-site role, Edmonton Downtown)

Engagement Type: Contract (B2B)

Role Summary

The Senior Business and Change Management Analyst provides strategic business analysis, organizational change management, process improvement, business intelligence, and application support services to support the achievement of the objectives of the Appeals Commission for Workers' Compensation. This role is responsible for ensuring business processes, systems, programs, and services are effectively developed, enhanced, maintained, and adopted across the organization.

The position supports the IT Project Manager during the planning, coordination, and delivery of complex initiatives from project initiation through implementation and post-deployment stabilization. The incumbent works closely with business stakeholders, project teams, leadership, and technical resources to identify business needs, develop solutions, and successfully guide organizational change. Activities typically include business process review and re-engineering, policy and business rule analysis, requirements gathering, stakeholder engagement, change impact assessments, communications, training, resistance management, and adoption planning.

The Senior Business and Change Management Analyst is expected to spend 60% of the time working on Business Analysis tasks and 40% of the time working as a Change Management specialist, however, these allocations are subject to change based on project needs.

Key Responsibilities

Business Analysis and Project Delivery

- Lead and support projects from inception through implementation to ensure improved program and service delivery aligns with divisional and organizational strategic priorities.
- Conduct discovery sessions, stakeholder interviews, workshops, and business needs assessments to identify business challenges and opportunities.
- Elicit, analyze, document, and validate business, functional, and technical requirements.
- Develop business cases, process maps, user stories, use cases, and other project documentation.
- Analyze and evaluate current business processes and recommend improvements to increase efficiency, effectiveness, and service quality.
- Support the development, enhancement, testing, implementation, and maintenance of business applications and systems.
- Collaborate with project teams, technical resources, and business stakeholders to ensure solutions meet business objectives.
- Facilitate user acceptance testing (UAT), business readiness assessments, and implementation activities.
- Assist the project manager in the identification of risks and issues and recommend mitigation strategies.
- Organizational Change Management
- Develop and execute change management strategies and plans that support successful adoption of business processes, systems, and organizational initiatives.
- Conduct stakeholder analysis and change impact assessments to identify organizational risks, readiness factors, and adoption requirements.
- Partner with business leaders and project teams to build awareness, commitment, and support for organizational change.
- Develop and implement communication, engagement (sponsor roadmap), resistance management, coaching, and training plans that address stakeholder needs throughout the change lifecycle.




- Assess organizational readiness and recommend actions to improve change acceptance and sustainability.
- Support leaders in managing resistance and reinforcing desired behaviors and outcomes.
- Measure and monitor adoption, utilization, and proficiency of implemented solutions and identify opportunities for continuous improvement.
- Facilitate workshops, presentations, and change-related discussions to support stakeholder engagement and organizational alignment.
- Operational Support and Continuous Improvement

The successful candidate will demonstrate:

- Strong business analysis, process improvement, and organizational change management expertise.
- Excellent interpersonal, facilitation, communication, presentation, and stakeholder engagement skills.
- Strong ability to build and maintain collaborative relationships with diverse stakeholder groups.
- Experience managing competing priorities in a complex and dynamic environment.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to assess organizational impacts and develop practical solutions to support successful change.
- Demonstrated leadership, initiative, and sound judgment.
- Strong organizational and time-management skills.
- Ability to communicate complex information clearly to both technical and non-technical audiences.
- Qualifications

Required

- University degree in Business Administration, Commerce, Public Administration, Organizational Development, Change Management, Information Systems, or a related discipline.
- Four (4) years of progressively responsible experience in business analysis, organizational change management, project delivery, process improvement, or related fields.
- Certified Business Analyst (IIBA) or equivalent.
- Certified Change Management Professional (ACMP, Prosci Certified Change Practitioner, CMI, APMG Change Management Practitioner).
- Equivalency
- Related education and experience may be considered on a one-for-one basis.

Assets

Preference may be given to candidates with experience in:

- Organizational Change Management methodologies (e.g., Prosci ADKAR, ACMP, Kotter, or equivalent).
- Business process mapping, engineering, re-engineering and continuous improvement. Experience with Value Stream Mapping is a plus.
- Stakeholder engagement, communications planning, and training development.
- Developing, enhancing, and supporting complex business applications.
- Agile, Scrum, Waterfall, and Hybrid project delivery methodologies.
- User acceptance testing, business readiness assessments, and implementation planning.
- Developing and presenting recommendations and options to senior leadership.
- Public sector environments and regulatory frameworks.
- Business intelligence, reporting, and performance measurement.

Additional Project & Engagement Details

3.1: Residency Requirement

Resource must reside in Alberta for the duration of the contract.

Must Have

- Demonstrated experience in developing integrated plans, portfolio and project reporting and communicating progress to senior executives.




- Experience assisting clients to execute strategies with technology, process, organizational design and IT operations.
- Experience in a project management role.
- Experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.) that adhere to legislative, legal and audit requirements for content management systems.
- Experience supporting and collaborating directly with stakeholders, external (public users) and internal business areas. Ability to co-ordinate and communicate necessary information well to all clients.
- Experience with various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.).
- Experience working with cross-functional teams to understand detailed requirements and align the design to product vision and user needs.
- Senior leadership experience defining project scope, goals and deliverables such as roadmaps, governance, briefing notes, and business cases that support project goals in collaboration with business stakeholders.
- Experience leading project governance, change management and communication activities.

Nice to Have

- Active PMP certification as issued by the Project Management Institute or equivalent (attach a copy of the certificate).
- Active Certified Scrum Master certification (please attach)
- Duration - Demonstrated experience with data integration between clinical applications
- Demonstrated experience working as a Change Manager on a large complex custom software application development project in an environment of similar size and complexity to the Government of Alberta.
- Experience in the analysis, development, and integration of complex IT systems with a specific focus on the management of multiple data sources , web services, and legacy IT solutions.
- Experience in understanding complex businesses questions and framing the right analytical question to solve a business problem.

Why Join

- Work on meaningful public-facing services used by thousands of Albertans.
- Highly team-oriented, modern digital environment.
- Opportunity to influence large-scale service improvements across government.

How to Apply

- Apply directly through Indeed or send your resume to: [email protected]
- Please include three professional references where similar work was performed.
- List your most recent reference first.

Interested in more opportunities with us?

Visit our careers page: www.shabech.ca to browse current openings.

About Shabech Consulting

Shabech Consulting specializes in Business and IT consulting, strategic staffing, and project management services. Our mission is to help organizations achieve efficiency, innovation, and measurable results by connecting them with exceptional talent and tailored solutions. We take a collaborative approach to understanding each client’s unique challenges and delivering strategies that create real impact. Whether supporting complex digital projects, providing specialized resources, or optimizing operations, we are committed to excellence.

As a trusted partner across multiple industries, Shabech Consulting helps organizations turn strategy into action and achieve their goals with confidence.

We thank all applicants for their interest. Only candidates selected for the next stage will be contacted

Pay: $80.00-$100.00 per hour

Expected hours: 36.25 per week

Work Location: In person

📌 Senior IT Technical Business Analyst (Canada)
🏢 Shabech IT Services
📍 Canada