Job Summary

Join our dynamic hospitality team as a Front Desk Agent and Night Auditor, where your energy and hospitality expertise will create memorable experiences for our guests. In this vital role, you will be the welcoming face of our hotel, handling guest check-ins and check-outs, managing reservations, and ensuring smooth overnight operations. Your proactive approach and exceptional customer service skills will help foster a warm, inviting environment that keeps guests returning time and again. This position offers an exciting prospect to develop your hospitality career while working in a lively, fast-paced setting.

Responsibilities

- Greet guests warmly upon arrival, providing professional and friendly service during check-in and check-out processes
- Manage guest reservations efficiently using multi-line phone systems and hotel management software
- Handle guest inquiries, requests, and complaints with patience and professionalism to ensure satisfaction
- Conduct overnight audits by reviewing daily financial transactions, updating reports, and reconciling accounts accurately
- Maintain security protocols by monitoring CCTV surveillance,



controlling access points, and conducting safety inspections
- Assist with administrative tasks such as answering phones, responding to emails, and maintaining guest records
- Collaborate with housekeeping and maintenance teams to address guest needs promptly and ensure a seamless stay

Skills

- Bilingual or multilingual abilities to communicate effectively with diverse guests
- Excellent phone etiquette and customer service skills to create positive guest interactions
- Prior experience in front desk operations or hotel hospitality preferred
- Familiarity with multi-line phone systems and reservation management software
- Robust organizational skills with attention to detail for nightly audit procedures
- Knowledge of guest services standards within the hospitality industry
- Ability to remain calm under pressure while delivering exceptional service in a lively environment

Expected hours: 32.0 – 40.0 per week

Benefits:

- On-site parking

Work Location: In person

📌 Front Desk Agent/Night Auditor (Canada)
🏢 Travelodge by Wyndham
📍 Canada