***To apply, please submit your application through our careers portal at this provided link: https://northpolehoops.com/careers/nph-ambassador/

Job Type: Contract

Job Description:

We are seeking a reliable and customer-oriented NPH Ambassadors to be the welcoming face of our events and experts on everything North Pole Hoops offers the basketball community. If you are a people person, a problem solver and have strong customer service skills, this is the role for you. Your responsibilities will include handling payments, providing information to attendees, acting as a liaison with the NPH Site Manager, and helping NPH leadership improve planning with the feedback you provide from the frontlines. The NPH Ambassador plays a crucial role in ensuring a positive experience for participants and maintaining organized operations, while being given a platform to show NPH leadership that you can do even more!

Responsibilities:

- Handle payments via cash, e-transfer, and Clover POS system accurately and efficiently.
- Stamp all spectators after payment and verify access of each individual coming on and off courts.
- Administration and tracking of weekend passes.
- Tracking of all game day cash in NPH Money Count Sheet before and after collection.
- Direct coaches, players,



and spectators to correct the court based on schedule.
- Direct spectators to the washroom, other areas of facility, and NPH lead team if need be.
- Ensure you have a functioning laptop for processing payments and maintaining records.
- Sell merchandise and food items, including water, and accurately track sales in the provided Excel sheet.
- Familiarize families with any company wide apps and provide any necessary assistance.
- Assist with collecting waivers and verifying player eligibility as required.
- Maintain a tidy and organized front desk area, keeping it neat and presentable.
- Responsible for setup and tear down of working area

Qualifications:

- Strong customer service skills with a friendly and approachable demeanor.
- Basic proficiency with computers and software, including Microsoft Excel.
- Ability to handle cash transactions accurately.
- Excellent organizational and multitasking abilities.
- Effective communication and interpersonal skills.
- Detail-oriented with a commitment to accuracy.
- Ability to work independently and as part of a team.
- Prior experience in customer service or event-related roles is a plus.

Job Types: Full-time, Part time

Pay: From $17.95 per hour

Work Location: In person

📌 NPH Ambassador (Canada)
🏢 North Pole Media
📍 Canada