Summary of the Organization:

At Dalton Associates, we believe healthy communities support healthy people – and that healthy people, in turn, build healthy communities. Achieving this vision of wellness requires timely access to safe, confidential, and high-quality psychological, behavioural, and mental health care. That is the foundation of the work we do every day.

Founded in 1995 by Dr. Dan Dalton, C.Psych., Dalton Associates (DA) is a leading mental health services organization in Ontario. With a dynamic team of more than 80 employees and a network of over 200 clinicians, DA delivers specialized, quality-assured psychological, psychotherapy, social work, and behavioural health services that are culturally sensitive, accessible, and responsive to diverse community needs across the province.

Dalton Associates operates across six (6) service divisions, including Mental Wellness with Dalton (counselling services), rehabilitation services, psychological assessments, autism and behavioural health services (Launch Behavioural Health), Indigenous mental wellness services, and Dalton Care Central (mental health suite of services for customized programming). Our work spans clinical care, program development, and systems-level support, always grounded in compassion, evidence-informed practice, and respect for lived experience.

Our service approach is guided by core principles that shape how we work with clients, communities, clinicians, and partners:

- Shared care, equity in voice and choice, and meaningful representation among stakeholders;
- Integrated, whole-person approaches to wellness;
- Sustainable and responsible service delivery;
- A focus on resilience, empowerment, and capacity-sharing; and
- Culturally safe, responsive, and attuned care.

Being a part of the Dalton Associates team means contributing to an organization that values collaboration, integrity, and impact – and being part of work that supports individuals, families, and communities across Ontario.

Position Summary:

Reporting to the Director of Administration and working collaboratively with the IT Manager and Program Manager(s)/Lead(s), the Programs Administrator provides key support throughout DA’s organization in two (2) central ways; (1) they bridge the gap between the more technical side of DA’s practice management platforms and the end users for training and support, and (2) they provide support to DA’s program managers and leadership with auditing, extracting and synthesizing data for reporting purposes, and workflow development.

The Programs Administrator is experienced, detail-oriented,



and has in-depth knowledge of DA’s care management and clinical service delivery models and DA’s customized practice management platforms (Connect and EMHware); experience in data and information management; and the ability to support and train users with varying technological skill sets.

To be successful in this role, the Programs Administrator must be detail-oriented, resourceful, patient, and a conceptual thinker.

Key Responsibilities:

- Provide exceptional training support to those who reach out to DA’s Connect Help Desk via email or phone.
- Regularly audit care management and intake/case files to ensure compliance with operational and technological workflows and data collection requirements. Participate as an auditor in DA’s annual clinical and administrative file audit.
- Support leadership with development of reports, using data derived from various platforms.
- Create and update training materials (workflow documents, training guides, videos) as new features are added to practice management platforms.
- Participate in continuous improvement of the practice management platforms (e.g., providing feedback derived from support calls and the care management team to leadership; identifying and sharing trends noted from audits with leadership).
- Support the Director of Administration and IT Manager with practice management platform development, testing, and rollout of new features.
- Other duties as assigned.

Key Skills and Characteristics:

- A proactive self-starter: You have a desire to succeed in a fast-paced, changing environment. You have proven ability to take initiative, organize, manage, and prioritize a high volume of projects simultaneously.
- Collaborative: You are committed to our shared success, and above all else, the well-being and success of the clients and communities we serve at Dalton Associates. You welcome the opportunity to learn from and share with others within and outside of the organization.
- Vision, process, and development oriented: You are organized and thorough, and able to think conceptually and systematically, with an ability to operationalize concepts to ensure the success of the organization, division, and programs/services.
- Diligent: Your solid attention to detail will ensure that work completed is accurate. You will follow up with others where needed to ensure outstanding information or actions are complete.
- Strong Communicator:



You have exceptional oral and written communication skills and can convey your message in a skilled, clear and concise manner.
- Inclusive, safe, and attuned: You are committed to maintaining the highest level of cultural and occupational safety in practice and can work in a manner that respects the value of diversity and principles of equity and inclusion.
- Relationship focused: You can establish and maintain supportive and trusting relationships with others and maintain confidentiality and privacy.
- Creative: You think outside the box when it comes to troubleshooting, problem-solving, and conceptualizing the work. You are continuously exploring opportunities for greater efficiency and improvement.
- Problem Solver: You can weigh multiple factors, risks, and potential outcomes to make informed decisions that benefit your division and the organization, including managing stakeholder expectations (addressing stakeholder concerns, resolving conflicts, and fostering positive relationships).

Qualifications:

- Bachelor’s degree or equivalent in a relevant field preferred (i.e., Psychology, Social Work, Mental Health-related field or Computer Science).
- Minimum of 2 years’ professional experience working within a healthcare administration and/or technological support services role.
- Detail-oriented.
- Excellent organizational and time management skills.
- Excellent verbal, written and interpersonal communication skills.
- Exceptional client/user service skills.
- Ability to effectively and efficiently problem-solve and multitask.
- Able to work independently and as part of a team.
- Demonstrated high computer proficiency, including MS Office (Word, Excel, Outlook, Teams).

Employment Terms:

- Temporary Contract – approximately 12 months, with possibility of extension.
- Full-time (37.5 hours/week) – 8am to 4pm (or 9am to 5pm)
- This role is hybrid, working 2 days a week in office at our Fergus location and 3 days a week at your home office.
- Your home office must be a private and quiet space with a strong internet connection to fulfill the duties of this role.

Dalton Associates is an equal opportunity employer, committed to the full inclusion of all qualified individuals. Reasonable accommodations will be made available upon request for candidates taking part in any step of the recruitment and selection process. If you require an alternative format, please let us know.

Only successful candidates will be contracted for an interview.

Pay: $55,000.00-$65,000.00 per year

Experience:

- healthcare admin and/or technological support services: 2 years (required)

Work Location: Hybrid remote in Fergus, ON N1M 2J7

📌 Programs Administrator (Canada)
🏢 Dalton Associates
📍 Canada